Assistant Premium Clubs Manager | Full-Time | Benchmark International Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Assistant Premium Club Manager supports the overall operations and service delivery of all premium clubs and catering activity within assigned areas of the venue. Working under the direction of the Premium Clubs Manager this role assists with the daily management employee supervision and execution of high-quality guest experiences in a premium environment. The Assistant Premium Club Manager is instrumental in ensuring service excellence and operational efficiency during events and non-event days.

This position requires a proactive service-focused individual with strong communication and leadership skills attention to detail and the ability to perform in a fast-paced guest-driven environment. Flexibility to work evenings weekends and holidays based on the event schedule is essential.

This role will pay an annual salary of $55000-$60000 and is bonus eligible.

For Full-Time roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until September 19 2025.

From 2011-2013 Benchmark International Arenahad more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated AMALIE Arena Floridas premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightning-throwing Tesla coils the 11000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual 105-rank digital pipe organ AMALIE Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Assist in day-to-day operations of premium club areas ensuring high service standards and guest satisfaction.

• Support the Premium Clubs Manager with planning organizing and executing all premium services and catered events.

• Supervise coach and support front-line hourly staff before during and after events.

• Assist with staff training and pre-event briefings to ensure readiness and consistent execution of premium service standards.

• Help monitor and enforce compliance with all alcohol service policies and food safety standards.

• Serve as a point of contact for staff and guests during events to quickly address service issues or operational needs.

• Assist with the setup and breakdown of club spaces and catered functions.

• Participate in post-event walkthroughs to ensure cleanliness reset and readiness for the next event.

• Assist with employee scheduling timekeeping verification and communication with staff regarding shift assignments and expectations.

• Collaborate with culinary staff and concession team to ensure seamless food and beverage service.

• Troubleshoot minor technical issues with Point of Sale systems and escalate as needed.

• Enforce company policies regarding appearance conduct and operating procedures.

• Provide feedback to the Premium Clubs Manager regarding staff performance and service improvements.

• Support inventory and product ordering as directed.

• High school diploma or equivalent required; associate degree or hospitality-related coursework preferred.

• 1-2 years of experience in food & beverage hospitality or premium service management required; catering or club experience a plus.

• Valid Food Handlers certificate and Alcohol Service Permit (as required by local regulations).

• Strong interpersonal and communication skills.

• Demonstrated ability to lead motivate and support teams in a dynamic environment.

• Familiarity with POS systems and basic computer applications (Outlook Word Excel).

• Ability to lift up to 25 lbs stand for extended periods and perform physical tasks associated with event execution.

• Detail-oriented and able to manage multiple priorities.

• Professional presentation and demeanor with a strong customer service focus.

• Ability to work a flexible schedule including nights weekends and holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.