Account Manager
Account Manager
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Job Description
Are you an experienced call center professional with leadership skills We are looking for a talented **Account Manager** to lead our customer service team in Bucharest. If you have a passion for mobile and electronic products excellent communication skills and managerial experience we want to hear from you!
**Location:** Bucharest Sema Parc (Splaiul Independentei 319 6th District) Bruxelles Building
**What We Offer:**
- Competitive salary: 5000/month (basic performance communication allowance)
- Contract directly with Romania (no fixed-term)
- Five-day workweek
- Performance bonuses paid quarterly
- Dynamic international team in a vibrant setting
**Key Requirements:**
- Proven 5 years leadership in call center management
- Experience with mobile or electronic products is a plus
- Legal residence in Romania; Chinese nationality preferred (local work permit holders prioritized)
- Fluent in English; Chinese and Romanian are beneficial
- Bachelors degree or higher
**Job Responsibilities:**
- Lead and manage customer service team
- Implement KPIs quality standards and team building strategies
- Handle escalated complaints efficiently
- Drive operational excellence and team engagement
**Qualifications & Skills:**
- Strong leadership and communication skills
- Proficiency with office tools data analysis and report presentation
- Passionate about mobile products and technology
- Ability to work on-site in Bucharest
Employment Type
Full Time
