Contributor Account Management Specialist
Contributor Account Management Specialist
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Job Description
About the Role:
Grade Level (for internal use):
07The Team: Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders research contributors commercial teams and our clients. We are a group of over 30 members with a global presence in India the Philippines Japan the U.K. and the U.S.
The Impact: We are the primary support channel for our research contributors when issues or queries arise with their content distribution processing tagging and readership. Additionally we are responsible to effectively ensure our clients are properly entitled to the correct access set up on our platforms. These activities are to maintain and retain our relationship with contributors as well as support sales and commercial efforts to drive revenue.
This position will follow US Pacific Hours.
Whats in it for you:
- The role entails a wide variety of responsibilities ranging from content quality assurance to client services and project management
- It offers a good mix of client facing and content focused work as well as a good balance of independence and teamworking
- A successful team member will be able to develop skills in various aspects including customer service project management financial data research technology and SPGMI and competitors products and services
Responsibilities:
- Ensure that all Contributor Research content is being processed and tagged correctly
- Closely monitor of research upload and processing to the platform variety of day-to-day QA activities
- Work closely with both internal and external stakeholders to coordinate smooth onboarding troubleshooting research content-related testing research access issues and projects
- Analyze the clients research access to help and grow our research business
- Identify entitlement issues for our clients
- Serves as the primary support contact for our research contributors as well as for SPGMI clients queries about Investment Research content and functionalities
What Were Looking For:
- 1-3 years of experience in customer services (experience working with global clients is a plus)
- Excellent communication and relationship building skills both verbal and written
- Ability to multi-task prioritize and work on team-based projects as well as work independently within shifting priorities (US or Europe hours)
- High integrity accountability and personal responsibility
- Good time management and attention to detail
- Strong analytical skills; workable understanding of MS Excel and databases is preferred
- Fluency and eloquence in English is mandatory. Additional language skills are a plus
- Must be amenable to work on US Pacific business hours
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP203 - Entry Professional (EEO Job Group)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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