Client Success Specialist (Vehicle Acquisition)
Client Success Specialist (Vehicle Acquisition)
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$ 60400 - 83100
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
What We Need
We are looking for a Client Success Specialist (Vehicle Acquisition) to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our Element employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
Able to have appreciation for our clients organization and sensitivities anticipating client needs with a consultative approach
Analytical with the ability to problem solve
As the Client Success Specialist - Vehicle Acquisition- you will be serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles from model year setup through delivery. The position is accountable for guiding clients through specification cost analysis and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience optimized total cost of ownership and strengthened client relationships that support retention and Elements overall profitability.
A Day in the Life
Primary client contact & owner of the factory order acquisitions process (wing-to-wing).
Guides client through evaluation of models and manufacturers that best align clients overall fleet performance goals
Assists client with vehicle/specification decision-making
Works directly with Commercial including VP AE Sales Consultants on account strategies
Engage with Customer Service Associate (CSA) to create and maintain Fleet specs
Creates LCCA payment schedules & Price & Specs
Creates OEM comparisons
Make recommendations on best value packages & equipment
Research/resolves client inquiries on a variety of acquisitions related task from order placement thru delivery by engaging with other acquisition team
Interact with clients OEM rep as needed
Keeps client abreast of OEM changes impacting their fleet
Client point of contact for Fleet Select and DLO training and inquires
Manages clients overall acquisition experience in accordance with the new-vehicle acquisition processes in conjunction with the Commercial and FPS
Create and maintain client specific Fleet Specs throughout the year and obtain approval
Requirements
Bachelors degree in Business Supply Chain or related field; or equivalent business experience.
34 years of professional experience with direct client contact.
Strong negotiation and analytical skills.
Ability to influence client decisions with diplomacy and consultative skill.
Excellent oral and written communication skills.
Strong presentation and facilitation skills.
Effective decision-making and problem-solving ability.
Highly organized with strong time management skills; able to manage multiple priorities.
Detail-oriented with a focus on accuracy.
Results-oriented and accountable; takes ownership of outcomes.
Proficient in Microsoft Office Suite (Excel PowerPoint Word).
Ability to adapt to change with flexibility.
*Internally this role is Consultant New Vehicle Acquisition
The hiring base salary range for this position is $60400- $83100 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
