Customer Success Manager - Strategic Accounts
Customer Success Manager - Strategic Accounts
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$ 130000 - 150000
1 Vacancy
Job Description
This is a high-visibility strategic role where youll serve as a trusted advisor and customer advocate working closely with Sales Account Management and Technical Teams to ensure customer goals are achieved.
Key Responsibilities:
- Own the end-to-end customer lifecycle from onboarding and implementation to adoption retention and renewal.
- Build and maintain C-level relationships and serve as a trusted advisor for strategic accounts.
- Proactively monitor customer health product utilization and success metrics using tools like Gainsight and Salesforce.
- Drive adoption of our solutions through training webinars demos and success planning.
- Respond to technical inquiries directly or coordinate with the right resources.
- Collaborate with cross-functional teams to execute customer success plans and identify growth opportunities.
- Lead customer business reviews communicate value and ensure a seamless renewal process.
Must-Have Qualifications:
- 35 years of progressive Customer Success Sales Professional Services or Consulting experience (SaaS/EdTech experience preferred).
- Strong executive presence and ability to build trusted relationships with senior stakeholders.
- Proven experience with Gainsight & Salesforce.
- Background in workforce development skills-based learning or EdTech is a plus.
- Experience implementing customer success processes that drive measurable outcomes.
- Excellent communication presentation and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced entrepreneurial environment.
- Bachelors degree in Sales Business or equivalent professional experience.
- Willingness to travel up to 50% (depending on account needs).
Apply today to join our mission-driven team and make an impact as a Customer Success Manager!
Employment Type
Full Time
