Assessing Specialist - Multiple Locations
Assessing Specialist - Multiple Locations
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Job Description
Assessing Specialist - Multiple Locations
Job No: 676950
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Adelaide Hobart Melbourne - Inner Suburbs & CBD Various
Permanent Full Time
Insurance Home Insurance
Pay Band 4
Assessing Specialist @ Suncorp
- Permanent Melbourne and Multiple other roles across QLD/NSW & SA/TAS
- Competitive salary package bonus on offer
About Us
Welcome to a place where you can chase real progress and drive real change and that includes your own career. Being a part of the Suncorp Group means being switched on endlessly curious and always return youll be supported to bring your own ideas to the table and challenge conventions with the aim of making life a little brighter simpler and better for our customers and each other.
We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically) trade background coaching and training change management and even those from leadership and management roles.
About You
Are you passionate about coaching uplifting team performance and driving excellence in customer outcomes Were looking for a motivated Assessing Specialist to join our Home Claims team and play a key role in shaping the way we deliver brilliant service to our customers.
The role
As an Assessing Specialist you will provide product technical process and systems support to our Home Claims Assessing teams. Youll partner with Assessing Managers and stakeholders to help achieve strategic business goals identify opportunities for improvement mitigate risks and support team performance.
This role is performance-focused with a strong emphasis on coaching training and guiding Assessors to uplift capability and confidence. You will also act as a subject matter expert supporting projects events and complex claims where specialist input is required.
Most importantly through your knowledge and support youll empower our Assessors to deliver outstanding customer experiences throughout the claims process.
What youll do
- Provide technical process and systems support to Assessing teams
- Design and deliver training create clear and engaging training packs facilitate sessions for Assessing teams and ensure content is practical and impactful.
- Support capability uplift provide coaching and knowledge sharing to strengthen technical and process expertise across the team.
- Turn insights into action analyse data and team performance prepare reporting packs and present insights to leaders to drive process improvements and enhance outcomes.
- Collaborate with Assessing Managers and stakeholders to achieve business goals
- Identify risks and opportunities to drive process improvements and efficiency
- Act as an Assessing SME in projects events and complex claims support
- Help uplift the customer experience by enabling our teams to deliver with excellence
What youll bring
- Experience in claims assessing (home/general insurance experience highly desirable)
- Strong knowledge of claims processes systems and risk identification
- Experience in
- A proven ability to coach mentor and build capability in others
- Excellent problem-solving and stakeholder engagement skills
- A collaborative mindset with a focus on continuous improvement and customer outcomes
- Strong analytical skills with the ability to complete deep-dives provide clear insights and translate findings into reports and recommendations that drive process enhancement.
Our Benefits
- Competitive salary package bonus on offer
- Extensive ongoing support and training
Employee benefits Suncorp Group
Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times while finding outcomes that get their lives back on a healthier happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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