Customer Care Advisor
Customer Care Advisor
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
- You will provide quality and professional track and trace services to all parties particularly customers and the DHL network aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
- You will provide full tracing services for customers by investigating shipment incidents involving undelivered returned misrouted delayed lost or damaged shipments etc.
- You will also be required to handle all trace enquiries in accordance with service standards and processes.
- In addition you are expected to deliver best in class customer service by fulfilling each customers unique needs while adhering to DHL policies.
- You will also be required to handle any overflow calls to support the contact center to respond to customer queries regarding information on prices customs requirements etc. on a timely and professional manner.
Job Requirements:
Minimum 3 to 5 years of experience in a Customer Service environment with a strong focus on managing customer inquiries and complaints.
- Experience working in teams and demonstrating excellent teamwork skills.
- Outstanding customer-facing and interaction skills.
- Proactive with the ability to multitask and work under pressure while meeting tight deadlines.
- Strong communication skills in English and effective conflict resolution abilities.
- Preferably GCE A Levels Diploma or equivalent.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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