Multilingual Service Desk Analyst (German)
Multilingual Service Desk Analyst (German)
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
Service Desk Analyst
Job Description:
Education requirements
At least a Vocational Diploma Short Course Certificate Undergraduate or Bachelors/College Degree in any field
Job Role and responsibilities
Handles first line incidents including triage and troubleshooting resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
Supports Service Request Management and Service Restoration Management Level 1
Resolve issues utilizing excellent customer service skills problem solving skills technical thinking/reasoning skills.
Receive and respond to user inquiries and requests via phone chat portal and email.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures.
Develop a comprehensive understanding and mastery of all Service Desk tools .
Remain updated on products policy procedure and other important operational issues.
Perform other duties as assigned
Knowledge and skills
Good written and verbal communication skills in the English language
Good computer and IT technical skills
Solid analytical and problem solving skills
Good process mapping ability
Proactive service-minded and able to multi-task
Good interpersonal skills
Others
Willing to work in shifts
Able to work well in a high pressure environment
Flexible and able to adapt to changes quickly and think conceptually
Skills:
- English
- German
- Detail-oriented
- Retail
- ServiceNow
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
