Delivery Area Manager, Last Mile Operations

Amazon is looking for high-potential leaders who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential As a front-line leader you will have an opportunity to truly invest in others and develop a people-focused leadership style while mastering the tools processes and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail and are dynamic and an organized self-starter join our team in Amazon Operations.
A Delivery Area Manager leads a team of shift managers and associates in a daily management in a the delivery station including meetings training sessions assigning job duties and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift as well as support functions and external stake holders.

Job Specifics:

- This role is fully onsite and requires flexibility to work and rotate shifts: weekends holidays and/or overnight shifts and Ability to work overtime both in peak season and as needed.
- This role can be hired for any of following locations: Mexico City Mexico State Queretaro Puebla or Morelos.

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Key job responsibilities
- Day-to-day management of the delivery station overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station including meetings training sessions assigning job duties and communicating with DSPs including management representatives and their drivers.
- Ensuring you have a safe work place properly trained people and that their needs are addressed so they can focus on their jobs.
- Lead change at internet speed innovation has made us the global company that we are today.
- Route shipments within the Amazon Logistics coverage area.
- Support and assign job duties to process assistants.
- Ability to adapt to sudden changes and growth according to operational necessities.
- Track & monitor sorting operation and drivers dispatch.
- Review the operational forecast and determine productivity requirements for sort operation manage a team group to meet all buildings goals.
- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.

A day in the life
Youll work on a shift pattern at one of our sites making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. Youll also oversee process improvements within your area and drive implementation. A typical day is varied including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. Youll also be a role model and mentor to new managers.

About the team
Amazon Logistics or AMZL handles last mile delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations.

Meanwhile our on the road people work with Amazon Flex - a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

- Completed Bachelor Degree
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- English Fluency (C1)
- 3 years of general experience
- 3 years as People Manager

- Solid experience using Lean Manufacturing concepts/processes.
- 3 years of performance metrics process improvement or lean techniques experience.
- MBA or related.
- Previous experience in last mile companies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.