Product Manager (Mekari Qontak)
Product Manager (Mekari Qontak)
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Job Description
Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
Role Overview
We are looking for a Product Manager to join our Platform Team for our Omnichannel CRM this role you will report to the Senior Product Manager overseeing the entire platform. Your primary focus will be on the billing domain and partially on bot and automation delivering scalable transparent and compliant solutions while also contributing to other platform initiatives as needed.
Job Description
Creating or completing Product Requirement Documents (PRDs) with clarity on objectives and execution details
Work closely with Finance Operations Engineering and other products to ensure accurate automated and compliant processes.
Contribute to cross-domain platform solutions that benefit multiple product teams.
Identify opportunities for billing self-service and automation to reduce operational overhead and improve customer experience.
Monitor and analyze billing and automation metrics to drive improvements.
Define and execute the product roadmap for billing and automation capabilities
Requirements
2 years of relevant experience.
A degree in Computer Science Engineering or a technical field is preferred.
Experience in SaaS Billing or Finance ERP System is a plus.
Familiarity with CRM platforms and/or AI chatbot technologies is a plus.
Proven experience with billing systems (subscription invoicing usage-based billing) and payment gateway integrations.
Strong analytical and problem-solving skills able to use data to guide decisions.
Excellent stakeholder management across engineering finance operations and product leadership.
Understanding of API-driven architectures and backend platform services.
Required Experience:
IC
Employment Type
Full-Time
