Customer Support Representative
Customer Support Representative
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Job Description
At VELUX we bring light to life and were looking for people who want to grow with us.
Were a global leader in roof windows and skylights and weve recently launched our Online Sales Organization to better serve our customers across webshops and marketplaces. Now were looking for a German-speaking Customer Service Representative to join our friendly and growing team!
What youll do
Youll support our customers in Germany and Austria helping them before and after purchase by phone email and chat. Youll handle sales inquiries solve issues related to delivery installation or returns and proactively support our installer partners to strengthen relationships and boost sales.
Your main responsibilities:
- Respond to customer queries and sales leads via phone email & chat
- Follow up on leads to convert them into successful sales
- Support installer partners with account management
- Handle order processing and issues on marketplaces (like Amazon & eBay)
- Collaborate with logistics and internal teams to keep service levels high
- Contribute to customer service tools and improvement projects
What were looking for
- Fluent German and good English
- Comfortable with MS Office (especially Excel)
- Strong communication and customer focus
- Proactive organized and detail-oriented
- Experience in sales customer support or order management is a plus
- Familiarity with DIY/home improvement is a bonus
What we offer
- Permanent contract with competitive salary performance bonuses
- Hybrid working (2 days home office/week)
- Brand new office in Sopron
- Friendly international team & great team spirit
- Full training and ongoing development
- Occasional travel to Budapest or abroad
Interested
Apply by uploading your CV and include your monthly gross salary expectation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
