Customer Service Representative
Customer Service Representative
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Job Description
Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose better every day. At Kemira we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at
CUSTOMER SERVICE REPRESENTATIVE
Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose better every day. At Kemira we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference.
We are now looking for a Customer Service Representative for our Business Units in Brazil and Chile located in So Paulo.
What you can expect from us:
Autonomy in ways of working.
Best-in-class colleagues expertise and collaboration tools that let you perform at your best.
Developing market intelligence and evaluating potential customers
Friendly international atmosphere
In this role you will be responsible for:
Analyze and schedule customer orders of local distribution (Brazil/Chile) as well as handle them together with internal areas with the assistance of the Sales area if necessary;
Issue local invoices / facturas related to products from our local manufacturing sites or warehouses when needed through the system (sales shipments transfers returns and refunds);
Handle requests for special invoices related to assets repairs disposal specific shipments transfers;
Monitor deliveries of cargo dispatched from units when necessary;
Operate deliveries or open delivery requests for billing via reports extracted from the system;
Manage and electronically archive customer order confirmations;
Create/update procedures relevant to activities as well as represent our group in quality audits carried out at the plant;
Answer to non-conformities related to the customer service and contracts area (when applicable);
Keep the areas monthly indicators updated (cut-off quarterly closing report OTS On Time Shipping fixed cost automation failures);
Meet demands related to Kemira plants when requested and relevant;
Keep management system requirements updated (Synergi Scope other related demands).
What youll bring to the team:
Bachelor degree in Administration or Logistics
Inter-advanced English and Spanish;
Experience with processes related to B2B customers assistance
Knowledge and experience with SAP and MS-Office
Ready to create better every day Join Kemira!
Estamos procurando um Representante de Atendimento ao Cliente para nossas Unidades de Negcios no Brasil e no Chile localizadas em So Paulo.
Nesta funo voc ser responsvel por:
Analisar e programar pedidos de clientes de distribuio local bem como trat-los junto s reas internas com auxlio da rea de Vendas;
Emitir notas fiscais dos produtos da unidade ou armazns atravs do sistema (vendas remessas transferncias devolues e reembolsos);
Processar solicitaes de faturas especiais relacionadas a ativos reparos descarte remessas especficas transferncias;
Acompanhar as entregas de cargas despachadas das unidades;
Monitorar entregas ou abrir solicitaes para faturamento via relatrios extrados do sistema;
Gerenciar e arquivar eletronicamente as confirmaes de pedidos dos clientes;
Criar/atualizar procedimentos as rea bem como representaa a rea nas auditorias de qualidade;
Responder as no conformidades relacionadas rea de atendimento e contratos;
Manter atualizados os indicadores mensais da rea atualizados;
Atender demandas relacionadas s plantas Kemira quando solicitado e relevante;
Manter atualizados os requisitos do sistema de gesto (Synergi Scope demais demandas relacionadas).
O que voc pode esperar de ns:
Autonomia nas formas de trabalhar.
Os melhores colegas experincia e ferramentas de colaborao que permitem que voc tenha o melhor desempenho.
Desenvolvimento de inteligncia de mercado e avaliao de potenciais clientes.
Atmosfera amigvel e internacional.
O que voc trar para a equipe:
Graduao em Administrao de Empresas ou Logstica.
Ingls intermedirio/avanado.
Experincia com processos relacionados ao cliente.
Conhecimento e experincia com SAP e MS-Office.
Junte-se a Kemira e crie melhor a cada dia!
Por favor inscreva-se com o CV em uma empregadora de oportunidades iguais!
Kemira is a global leader in sustainable chemical solutions for water-intensive industries. We deliver tailored products and services to improve the product quality processes and resource efficiency of our diverse range of customers. Our focus is on water treatment as well as on fiber and renewable solutions enabling sustainability transformation for our 2024 Kemira reported annual revenue of EUR 2.9 billion with a global team of some 4700 colleagues. Kemira is listed on the Nasdaq Helsinki.
Required Experience:
Unclear Seniority
Employment Type
Full Time
