Customer Service Advocate
Customer Service Advocate
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
Make a meaningful impact in healthcare while growing your Health is seeking aCustomer Service Advocateto be the trusted voice for our healthcare clients; ensuring every interaction is smooth solutions-focused and service-driven.
Check out more about our Customer Service team here: Daniels Health
Were on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use we professionally clean and sanitize each container for reuse while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety compliance and environmental responsibility for our customers.
What Youll Do:
- Support all customer service and administrative functionsrelated to hazardous waste logistics including preparing and closing manifests creating route books scheduling with third-party incinerators and ensuring regulatory compliance
- Serve as the first point of contact for hospitals and healthcare facilities via phone and email
- Investigate and resolve customer requests and complaints using Salesforce
- Coordinate with production and transport teams to ensure timely deliveries
- Create and distribute manifests tracking forms and process documents
- Support daily routing logistics and inventory coordination
- Collaborate across departments to manage account changes and generate reports
- Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
Must-Have Qualifications:
- 2 years of customer service or administrative experience
- Proficiency in Microsoft Office; Salesforce experience is a plus
- Comfortable working with data to support decisions and process improvements
- Highly organized adaptable and able to manage multiple priorities Willingness to work flexible hours including weekends or holidays as needed
Nice-to-Have Qualifications:
- Experience in healthcare logistics or service-based industries
- Proven track record of improving processes or customer satisfaction
- Familiarity with inventory or routing systems
- Experience working with hazardous waste admin
Why Youll Love Working Here:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution) with match starting Day 1 5 year vesting schedule
- Comprehensive Benefits: Medical Dental and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider were recession-proof and non-seasonal
- Permanent Role: Full-time Monday - Friday 8:30 AM- 5 PM
- Empowering visionary culture: We think differently act boldly and value authenticity creativity and trust. Our team thrives on innovation agility and purpose-driven work where every unique talent contributes to meaningful impact in healthcare
Ready to Apply
Wed love to hear from you! Click Apply to start your journey with Daniels Health. Our hiring process includes a brief phone screen on-site interview and a video interview. Were excited to meet candidates who are passionate about service and eager to grow.
Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Employment Type
Full-Time
Key Skills
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