IT Area Lead

Do you love problem solving and take pride in creating outstanding employee experiences Are you an optimistic and compassionate person who thrives off helping others be successful If yes we are looking for you to join our team and help improve the products and services we offer to our employees.

The team

We are Global Digital Workplace at ING and we deliver digital workplace services for 60000 colleagues worldwide. We ensure that our colleagues can work simple and safely with any device wherever they are at home in the office or in another country. Specifically we provide laptops (virtual) desktops mobile and fixed telephony video conferencing digital workplace software (e.g. Outlook SharePoint Windows and Office 365). We also provide the infrastructure and support for these services.

This department is also responsible for leading employee support operations and employee service experience. The purpose of these initiatives is to improve overall employee satisfactions by providing simple and easy-to-use digital services and experiences.

The Global Digital Workplace organization consists of 100 talented engineers and customer journey experts who are working together to deliver and own best-in-class services and experiences for our employees. Within Global Digital Workplace there are three Tech Areas: Employee Productivity Collaboration & Engagement; Endpoint Services & Operations Management; Employee Support Services & Experience. Each of these Tech Areas is headed by an IT Area Lead. The IT Area leads report to the Global Tech Lead. Together with other Area Leads and Global Tech Lead you are part of the Leadership Team for one of the domains. We are looking for somebody acting as IT Area lead with broad knowledge and experience.

Roles and responsibilities

A successful IT Area Lead

• Creates an awesome atmosphere in which everyone feels appreciated and heard and where everyone enjoys their work.

• Gets things done within their area of expertise and cross-domain.

• Actively peers with the other Area Leads and Tech Lead on the delivery and priority of the work.

• Uses his/her skills to attract and retain the best talents and create the best culture in Agile way of working.

• Values engineering craftsmanship and develops craftsmanship of the employees working in his/her respective area. Provides high-level strategic guidance to their direct reports (either individuals or middle-managers).

• Keeps IT budget and headcount related to the area in control.

• Encourages innovative thinking for instance by stimulating our own conferences.

• Makes sure that we keep our commitments to risk security and compliance.

• Positively contributes to improving the larger IT Organization

IT Area Lead is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated managers conduct profile. This role requires emphasis on the following:

• You are an AWESOME leader

• Being inspiring and exude energy and passion

• Youre a doer at heart and are always motivated to get things done

• You have a no-excuse mindset

• Excellent strategic management / decision taking skills

• Empowering people management style

• Mindset of openness and willingness to try new ways of working

• End-to-end ownership mindset

• A degree in a technical or business discipline

• Proven experience in IT / Employee Experience management preferably in a complex matrix organisation

• Experience in an Agile context

• Strong leadership and people management skills

• Having a continuous improvement mindset

• Are a role model and an ambassador for our culture in cross departments

• You shine!

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

• Automation Platform & Messaging:

  • Delivers develops and supports the automation platform for Microsoft 365 services based on Azure Automation and is delivering developing and supporting the automation for all cloud-based and on-premise services managed with the area employee productivity area.

  • Delivers and supports the Microsoft 365 platform and asses the continues changes from Microsoft.

  • Delivers and supports the email capabilities for ING.

• Employee Collaboration Productivity & Engagement:

  • Provides the productivity tools for employees to communicate collaborate and engage day-to-day.

  • Delivers develops and supports end-user file services cloud storage service a powerful collaboration platform that enables teamwork content management and streamlined communication for common end users using the Microsoft tooling for their work (M365 Co-pilot Viva Power Apps Power Automate).

  • Works together with a Centre of Excellence (CoE) creating a common library of useful automations delivering training innovating with future integration from Microsoft to come and solving all technical and security incidents.

• AI for employee productivity and experience

  • Manages the AI technology to enable the employee of the future (Microsoft Copilot Chat Copilot M365 Copilot Studio).

  • Works together with the other WPS areas Tech domains and Business Partners to implement AI across the bank

  • Works with EA to ensure the orchestration and governance of AI agents

• People Leader:

  • You manage the IT Area for Employee Productivity and Collaboration (Microsoft 365) (25 employees located in The Netherlands Poland and Philiphines).

  • You embody the executive leadership of the area; driving the strategic horizons of product / capabilities.

  • You maximise the effectiveness of the Chapter Leads and POs by facilitating and guiding them to grow the members of their chapter(s).

  • You identify and communicate the actions needed to implement the functions strategy and business plan within the business area or department; explain the relationship to the broader organizations mission vision and values

• Content leader:

  • You are developing and managing the solution architecture of the area (including strategic alignment with EA and DA) to strengthen the implementation and quality of SaaS solutions and data governance optimizing technology infrastructure operational efficiency scalability reliability and security ensuring seamless alignment between design and implementation and business and architecture.

  • You act as reference regarding the business domain knowledge towards his/her organisation. Is able to contribute to the architecture of the business model and align this fully with the IT capabilities at disposal.

  • You have experience with managing complex projects with a lot of stakeholders.

  • You have a strong affinity with IT and are well informed about the various digital products services and ecosystems.

  • You quickly master a subject and know how to get things done.

  • You have experience in coordinating guiding and implementing new digital customer functionalities.

  • You are extremely customer experience driven and use data for your decision making.

  • Youre adaptable and resilient.

  • You can easily work with uncertainty and are capable of handling changing priorities.

  • You dare to actively ask for help and feedback and to give feedback to others.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• If you are designated by your lead for stand-by shifts to be available for incidents outside of your regular working hours a Stand-by compensation is awarded.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions

Contact the recruiter attached to the advertisement for more information. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.

Please note multiple interview steps involving various business stakeholders will be part of the selection process.