Technical Service Manager
Technical Service Manager
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
SAP
Summary:
We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAPs global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
What you will do:
As a Technical Service Manager you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customers business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers resolve technical complexities and accompany them throughout their entire cloud transformation journey.
You will be responsible for the following tasks:
- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues service requests and incidents
- Understand the customer business goals and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture conversion migration path methodology and tools.
- Understand the SAP high availability or disaster recovery architecture network and virtual technologies (load-balancer virtual machine)
- Identify top issues define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
What you need to bring:
- Minimum 5 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 3 years of experience in customer facing role
- Hands on experience and working knowledge of Unix/Linux flavors SAP HANA and Sybase data bases.
- Experience in de-escalating critical situations.
- Fluency in English andJapanese.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS Azure GCP) is a plus.
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 409434 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Manager
Employment Type
Full-Time
