Operations Manager
Operations Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does an Operations Manager really do Think of yourself as a leader and the master of your department so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. Come on now we need your full attention because its time to imagine what its like being an Operations Manager.
Imagine yourself going to work with one thing on your mind: that in most companies its all about the KPIs but in TaskUs its all about solving business problems through innovation. As you tackle your new tasks for the day you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
Responsibilities:
Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting into the Sr. Operations Manager.
Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis providing them with updates in regards to performance and you will be responsible for presenting in business reviews (weekly monthly quarterly and annually).
You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPIs: CSAT AHT Resolution rate).
We need someone who has the proven ability to scale operations drive performance management and foster employee retention.
What were looking for:
B2 English Level or Higher.
Two plus years of managing supervisors in the call center environment; BPO experience is a plus
One plus year of client management experience
(nice to have) Bachelor degree in business administration or management
Excellent communication and presentation skills
Job Expectations:
This application will be used for positions that are located on-site at one of our offices in Medellin.
We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the clients needs
Do you have what it takes to become an Operations Manager
About TaskUs
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery and ridesharing HiTech FinTech and HealthTech.
As of June 30 2021 TaskUs had approximately 31500 employees across twenty locations in the United States the Philippines India Mexico Taiwan Greece Ireland and Colombia.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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