Customer Service Analyst - Home Improvement Warehouse
Customer Service Analyst - Home Improvement Warehouse
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Job Description
This is a full-time non-exempt position reporting to the HIW Sales Service Manager. A Customer Service Analyst is responsible for replenishment of Weyerhaeuser products into Customers facilities and managing a variety of the companys key account order flow and inventory Bulk Distribution Center to store shelf level.
The analyst role focus is on maximizing in-stock while reducing cycle time and total system inventory EDI business retention development of contracts. Externally focused the customer analyst is the first point of contact for our customers supply chain organizations and the resident expert supply chain methods and technologies. This position makes data-based decisions by gaining a deep understanding of the customer data trends and sales plans which they leverage to adjust inventory and order strategy accordingly.
The position may be located out of our corporate office or one of our 10 Distribution Centers listed below. The successful candidate may be eligible for remote work flexibility with a combination of a two days work from home and three days work from the Distribution Center per week.
Locations: Seattle or Tacoma WA; Boise ID; Fontana or Santa Clarita CA; Salt Lake City UT; Denver CO; Dallas or Houston TX; Charlotte NC; Atlanta GA.
Responsibilities Include:
Develop and support financial reports data and key measures
Electronic Data Interface program business contact for Lowes and Home Depot
Develop new customer relationships and grow the existing business through consultative sales and customer service skills
Financial and AD Hoc reporting for the account manager and strategic product manager.
Rebate calculations and communication to customers
Review engineered wood product credit calculation and allocation
Utilize Customer Sales analytical software and corresponding Weyerhaeuser tools as a primary source for analytics activities. Use of customer tools to support programs such as VendorDrill and LowesLink
Monitor orders deliveries and customer in-stock data to support corporate inquiries
Guide program development: including program set up SKU creation pack size etc.
Build and manage multi-level relationships with internal and external customers as the single point of contact for customer supply chain issues and general point of contact for all non-merchant corporate requests to include replenishment barcoding issue resolution and setups.
Team player partner well with internal partners (sales operations national account manager etc.).
Contribute to sales forecast gain input from the total team and report findings
Other assignments as designated by the Sales Service Manager.
Strong interpersonal and communication skills. Ability to provide actionable insights and resolve issues with a demonstrated passion for teamwork. Strong problem-solving skills
Analytical and computer skills including data manipulation and interpretation using Microsoft Excel and analytical systems. Open to learning new tools and systems
Proactive and creative at problem-solving particularly in areas of order tracking replenishment and inventory management
Result-driven mindset with the ability to manage multiple priorities and deadlines.
Use of sound judgment make business decisions and give recommendations to account management
Analytical skills / financial acumen
Experience inHome Depot & Lowes Quotes center and sales systems.
Bachelors degree preferred
What We Offer:
Compensation: This role is eligible for our annual merit-increase program and we are targeting a salary range of $62884-$94256 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 5%of base pay. Potential plan funding may range from zero to two times that target.
Benefits: When you join our team you and your dependents will be offered coverage under our comprehensive employee benefits plan which includes medical dental vision short and long-term disability and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism sponsor a host of diversity networks promote mentoring and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement: Employees are able to enroll in our companys 401k plan which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of addition after being employed for six months eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year providing a total of 88 holiday hours and paid parental leave for all full-time employees.
About Weyerhaeuser
We sustainably manage forests and manufacture products that make the world a better place. Were serious about safety driven to achieve excellence and proud of what we do. With multiple business lines in locations across North America we offer a range of exciting career opportunities for smart talented people who are passionate about making a difference.
We know you have a choice in your career. We want you to choose us.
About Wood Products
Weve been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners we offer exceptional product performance and unparalleled support.
For more than a century weve been building our reputation as a leader in sustainable wood products.
Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core valuesand we strive to maintain a culture where all our people feel a sense of belonging opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join stay and thrive with our team.
Required Experience:
IC
Employment Type
Full-Time
