Analista Customer Service JR
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Team Overview and Job responsibilities
We are looking for JUNIOR CONTRACT ANALYST a to join our team.
Based in Sorocaba Brazil you will be responsible for carrying out the activities of preparing Offers for the supply of materials and services and meeting the needs of customers offering the appropriate product according to its applicability and aiming to contribute to the service and support to the Sales area.
Roles & Responsibilities:
Participate in the preparation of plans together with the management of the Business Units (BU) to define goals strategies and sales policies subsidizing and supporting decisions with information and market data as well as analyzing and monitoring the results of the plans and targets for the necessary adjustments ensuring the achievement of results.
- Carry out an economic analysis of sales proposals taking into account all decision variables including financial delivery times technical specifications targeting other competent areas in search of service improvement and full compliance with customer needs.
- Provide customer service by clarifying doubts regarding the sales proposal discounts organizing Company identification documents to present to the customer offering contribution and technical improvement.
- Carry out pre-sales follow-up preparing a strategy for negotiating deadlines advising customers when specific unscheduled events occur.
- Conduct internal and external meetings with customers and other Prysmian departments.
- Participate in continuous improvement projects focused on customer experience.
Who are we looking for
We are looking fora candidate with the following skills and motivations:
- Degree in Engineering Business Administration Economics Logistics and related areas. Proven experience in the commercial/logistics/administrative area managing and offers or related functions required to master the main activities of the position.
- Analytical capacity Excellent communication Resilience Multitasking Empathy Independent and Innovative profile Leadership and People Management will be considered as basic skills for the evaluation.
- Specific knowledge: SAP BI Tools and Advanced Excel.
- Desirable: Fluent in English and/or Spanish.
Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmians commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research ... View more
