Application Support Analyst
Application Support Analyst
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Job Description
Our Technology & Operations Support team focuses on advancing GFLs in-cab fleet technology to enhance safety efficiency and service delivery. We work closely with drivers operations and vendors to ensure seamless integration training and ongoing support of systems that keep our operations running safely and efficiently.
In this role the Application Support Analyst will be responsible for integrating training and supporting advanced in-cab technology solutions across the fleet. The role requires a mix of technical troubleshooting user training and system monitoring to ensure reliable operations. Following the probationary period the standard work hours will be 5:00 AM to 1:00 PM requiring the ability to work independently and self-sufficiently for part of the day.
The Application Support Analyst will own the following responsibilities:
Field incoming problem tickets from end users related to in-cab applications and systems ensuring timely resolution of incidents.
Build and maintain knowledge base and training guides for drivers and staff focusing on system utilization troubleshooting and best practices.
Provide on-site and remote technical support for hardware and software issues minimizing downtime.
Monitor integrated systems collaborating with internal teams and third-party providers to resolve issues quickly.
Proactively assess fleet technology performance analyze data and recommend enhancements to improve safety and efficiency.
Test fixes perform post-resolution follow-ups and ensure issues are fully resolved.
Communicate technical issues and solutions clearly to stakeholders including management end users and vendors.
Your experience and education:
Bachelors degree in information technology Computer Science or a related field or equivalent combination of education and experience.
35 years of proven experience supporting or deploying in-cab technology solutions including fleet management and camera systems.
Valid drivers license with willingness to travel locally for on-site installations training and support.
Strong troubleshooting and problem-solving skills with the ability to resolve issues efficiently.
Excellent communication skills with the ability to collaborate with vendors drivers and internal teams.
Experience developing and delivering training programs and creating clear documentation.
Proficiency in Microsoft Office Suite and ability to prepare reports and business correspondence.
Strong organizational and time management abilities with a proactive detail-oriented approach.
Ability to work independently prioritize tasks and adapt to shifting priorities in a fast-paced environment.
Why Join GFL
At GFL were building more than just a companywere building a community. Our goal is to invest in our people and provide opportunities to grow for life. Join us to:
Make a difference in your community and the environment.
Grow your career within a stable essential industry.
Access comprehensive benefits and development opportunities including paid holidays and employee Assistance Program with free counseling services.
Be part of a team where your voice mattersTeam Green!
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
IC
Employment Type
Full-Time
