IT Customer Service Representative
IT Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
Responsibilities:
As an IT Customer Service Representative you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident issue and outage management as well as conducting investigations and restorations. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required along with providing solutions to work-related problems. Expert proficiency in Customer Satisfaction is required. Expert proficiency in Customer Technical Support is recommended. Additionally expert proficiency in Quality Assurance is suggested.
- Develop and implement strategies to enhance customer satisfaction and service delivery.
- Collaborate with cross-functional teams to resolve technical issues efficiently.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Provide training and support to team members to foster a culture of excellence.
- Engage with customers to gather feedback and ensure their needs are met effectively.
ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.
Employment Type
Full-time
