Customer Service Support
Customer Service Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Support
Client: Food Manufacturing Company
Duration: 4 months with possible extension
Location: Wichita KS 67202
Shift: 1st Shift
Position Summary
The Customer Service Support Lv1 role is responsible for gathering information from Business Unit (BU) customers to prepare and submit all export documentation related to ocean carriage. This position ensures compliance with carrier processes and regulatory requirements (U.S. Customs U.S. Bureau of Census) while coordinating with multiple stakeholders to support smooth import/export operations.
Key Responsibilities
- Export Documentation (55%): Create compile and verify accuracy of bill of lading instructions; review sales reports order forms SAP data EEI/ISF filings and coordinate with brokers; ensure compliance with Letters of Credit.
- Import Coordination (15%): Oversee import regulatory compliance engage brokers coordinate deliveries and manage communication with overseas clients and regulatory bodies (FDA global tax & customs).
- Customer Service & Problem Resolution (15%): Manage Remedy Force and SAP data resolve issues and provide effective internal/external customer support.
- Stakeholder Communication (10%): Share shipment details with BU load facilities end customers and other key stakeholders.
- Other Duties (5%): Perform additional tasks as assigned.
Required Qualifications
- High School Diploma/GED.
- Minimum 1 year office environment experience.
- Written and verbal fluency in English.
- Strong organizational problem-solving and communication skills.
- Ability to work under pressure manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office Suite (Excel required).
- Strong attention to detail; ability to work independently and in a team environment.
- Good understanding of U.S. and world geography.
- Flexibility to work overtime and adapt in a changing global work environment.
Preferred Qualifications
- Associates Degree OR High School Diploma/GED with 2 years experience in Business Logistics Transportation or Supply Chain.
- Experience in forwarding and/or customs clearance.
- Knowledge of Incoterms SAP AS400 and GT Nexus.
- Familiarity with insurance and claims handling.
- Strong analytical skills.
#ZR
Employment Type
Full-time
