Relationship Manager for Cross-Border Remittance and BaaS (Fintech) Business

A fast-scaling financial services firm with strong roots in emerging markets is seeking a Relationship Manager to help deepen strategic partnerships with global payments and fintech companies. With a presence in Europe and Africa this organisation enables cross-border financial flows through innovative remittance and Banking-as-a-Service (BaaS) solutions. This role is perfect for a client-centric professional who thrives on building long-term value driving growth and translating client needs into high-impact financial solutions.

Your daily adventures include:

Strategic Client Acquisition & Onboarding:

• Proactively identify and cultivate high-potential Fintech and Global Payments/Remittance prospects focusing on alignment with the organizations strategic growth objectives.
  
• Design and implement a streamlined efficient onboarding process ensuring rapid time-to-market for new clients.
  
• Conduct thorough due diligence and risk assessments during the onboarding phase adhering to all regulatory requirements.
  
• Relationship Management & Client Advocacy:
  
• Serve as the primary point of contact and trusted advisor for assigned Fintech and Global Payments/Remittance clients.
  
• Develop and maintain strong relationships with key decision-makers understanding their business objectives challenges and opportunities.
  
• Act as a liaison between clients and internal teams (compliance technology treasury finance operations) ensuring seamless communication and service delivery.
  
• Proactively gather client feedback and translate it into actionable insights.
  

Business Development & Growth:

• Identify and capitalize on new business opportunities within existing client accounts including cross-selling relevant products and services.
  
• Negotiate contracts and pricing agreements ensuring favourable terms and compliance with all legal and regulatory standards.
  
• Develop and execute strategic account plans to drive revenue growth and client retention.
  
• Provide market and competitor analysis to clients and internal teams.
  

Performance Monitoring & Reporting:

• Provide regular data-driven feedback on account performance to clients and internal stakeholders highlighting key metrics and trends.
  
• Proactively address and resolve client concerns and complaints ensuring high levels of satisfaction and retention.
  
• Produce regular reports on key performance indicators.
  

Collaboration & Internal Alignment:

• Collaborate with internal departments to develop and deliver tailored solutions that meet the specific needs of Fintech and Global Payments/Remittance clients.
  
• Coordinate with other relationship managers and account executives to ensure consistent and high-quality service delivery.
  
• Maintain up to date knowledge of regulation changes within the payments and fintech space
  

Requirements

• What it takes to succeed:
  Bachelor s degree in business Finance Marketing or a related field.
• MBA or relevant professional certifications are a plus.
  
• Postgraduate qualifications in Customer Relationship Management or International Business are an advantage.
  
• Certifications in Account Management are beneficial.
  
• Minimum of 5 years of proven experience in relationship management sales or business development within the Fintech or Global Payments/Remittance industry.
  
• Demonstrated success in building and maintaining relationships with high-value clients.
  
• Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
  
• Deep understanding of the Fintech and Global Payments/Remittance landscape including industry trends market dynamics and competitive landscape.
  
• Exceptional skills in building and maintaining strategic partnerships with a focus on mutual growth and success.
  
• Strong knowledge of regulatory requirements and compliance standards related to financial services.
  
• Exceptional presentation and interpersonal skills.
  
• Strong analytical problem-solving and strategic thinking abilities.
  
• Excellent interpersonal verbal and written communication skills capable of interfacing with partners at all organizational levels.
  
• Proven negotiation and contract management skills.
  
• Customer-centric mindset with a focus on building long-term relationships.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• Strong technical acumen and ability to understand and explain technical products.
  
• Strong Project management skills.
  
• Familiarity with CRM systems partner management platforms and digital communication tools.
  
• Ability to work effectively across different cultures and adapt communication styles accordingly.
  
• Fluency in English & French.