Junior Helpdesk Support Technician
Junior Helpdesk Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a Junior Helpdesk Support Technician to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are passionate about technology and eager to be an active part of a team that values continuous improvement
At our company were not just looking for someone to handle support tickets we want a proactive person ready to take on responsibility and help make sure everything runs like clockwork. keep on reading as you might be the perfect fit for this job.
The job in brief:
Job Title - Junior Helpdesk Support Technician
Working model - Madrid (hybrid model possibility to work remotely 1 week out of every 3)
Schedule- Rotating shifts
Team - You will join the End User Service team
Level - Professional (working in teams or individually on projects with emphasis on technical/discipline knowledge rather than managing people)
Contract - Permanent
What your impact will be
Youll be the first point of contact for our internal teams helping them solve technical issues quickly and efficiently.
Your support will keep our day-to-day operations running smoothly and without interruptions.
By identifying recurring problems and suggesting improvements youll help us continuously raise the bar on IT support.
Youll bring positive energy and a service-oriented mindset that makes people feel genuinely supported.
Qualifications :
Essential
Your expertise:
Previous experience in technical support (Helpdesk or similar).
Knowledge of operating systems (Windows/Mac) ticketing tools and incident diagnosis.
Strong communication skills and a proactive problem-solving attitude.
Intermediate to advanced level of English (youll be working with international colleagues).
If youre excited about the challenge of becoming a key part of a team that values innovation and a great work environment wed love to hear from you!
Desirable:
- Active Directory.
- Google for Work Administration.
- Supporting Wi-Fi networks.
- Linux operating system knowledge.
Additional Information :
Perks of working with us:
How we work together:
- An inclusive friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)
- Shorter working week (36h as full time) with a half working day on Fridays
- Flexible start and end of the working day
- Possibility to work from anywhere for a period of time per year defined according to local regulations
How we learn together:
- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work personal growth learning and training and/or focus time.
- Professional and managerial skills development training paths access to e-learning platforms such as Oreilly Udemy Coursera (depending on the department) and to our internal platform offering bespoke training content
Other perks:
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- We support our employees through lifes significant moments with leave options (e.g parental responsibilities marriages bereavements relocations etc.) in line with local laws.
Wish you were here We do too!
Selection process steps*:
- HR interview online (30 minutes)
- 1st interview online (Manager): soft skills technical knowledge online technical test
- 2nd interview in person: Final checks
- Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)
Our commitment to celebrate diversity and generate belonging
At the heart of our culture is a commitment to inclusion across race gender age sexual orientation religion gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
Eligibility criteria:
By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
