IT Support Technician I

NOW HIRING:IT Support Technician I
Monday Friday 8:00AM-4:30PM On-site in Douglassville PA

Ready to kickstart your IT career

American Crane & Equipment Corporation (ACECO) is looking for a motivated IT Support Technician I to join our high-performing Information Technology team.

In this role you will serve as the first point of contact for technical assistance helping internal users resolve basic hardware software and network issues while supporting system setups configurations and maintenance. This is a great opportunity for someone eager to learn and grow.

Job Title: IT Support Technician I

Department: Information Technology

Location: 531 Old Swede Road - Douglassville PA 19518

Schedule: Monday Friday 8:00AM-4:30PM Full-time hours on-site

Why Join American Crane

What Youll Do

• Provide first-level technical support to internal users via phone email and ticketing system
• Diagnose and resolve basic hardware software and network issues
• Assist with setup configuration and deployment of workstations laptops and peripherals
• Support end-users with Microsoft 365 Windows and other company-approved applications
• Document troubleshooting steps and solutions in the ticketing system
• Escalate complex issues to higher-level IT staff when necessary
• Maintain inventory of IT equipment and assist in asset tracking
• Perform routine maintenance and updates on systems and equipment

What Were Looking For

Education & Skills

• High school diploma or equivalent required; coursework in Computer Science IT or related field preferred
• Basic knowledge of Windows operating systems Microsoft 365 and common business applications
• Understanding of computer hardware networking fundamentals and troubleshooting techniques
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to prioritize tasks and manage time effectively

Preferred Experience and Certifications

• Previous IT support helpdesk or related experience (including internships school projects or volunteer work)
• Familiarity with ticketing systems
• CompTIA A Network or other relevant certifications

Key Attributes

• Self-motivated and eager to learn.
• Strong problem-solving mindset.
• Organized dependable and adaptable.
• Committed to ACECOs core values and culture.

Work Environment

This role is fully on-site in Douglassville PA with occasional local travel to ACECO facilities and work on the manufacturing shop floor while following safety standards.

READY TO APPLY

• Submit your application online atRecruitment ().
• For more information contact us at

All offers of employment are contingent upon the successful completion of a background check and drug screen subject to applicable laws and regulations.

About American Crane & Equipment Corporation:

American Crane & Equipment Corporation is a second generation women-owned company and for more than 50 years has been a trusted innovator of high-quality specialty lifting equipment. As a leading manufacturer of cranes hoists and other material handling equipment along with a variety of parts and components for standard custom and nuclear applications were committed to high quality products and customer satisfaction in an industry where there is no room for mistakes.

At ACECOGRIT Matters. We put perseverance heart and integrity into everything we do. Join a team where your contributions matter and wheregrowthempowerment andsafetyare top priorities. Enjoy a supportive atmosphere competitive benefits and opportunities for professional development.

Experience is Everything:Our team is built on the foundation of expertise and dedication. With an average tenure of 10 years our team brings a wealth of knowledge and experience to every project ensuring top-notch results for our customers.

Low Turnover High Satisfaction:We prioritize creating a positive work environment where people can thrive. Thats why our turnover rate is less than 10% a testament to our commitment to our team members. Here you can count on the support of your co-workers.

Whats In It For You

• Competitive salary based on experience skills education market data etc
• Comprehensive medical vision dental and life insurance available day one (no wait!)
• Wellness plan
• Tuition reimbursement
• Generous paid time off (unused PTO hours will roll over each year)
• 401K retirement plan
• 10 paid company holidays
• Overtime opportunities & more!

When you join American Crane & Equipment Corporation youre not just getting a job youre becoming part of a HIGH-PERFORMING believe in supporting our team members fostering growth and providing opportunities for advancement.

How to Apply:

• Submit your application online atRecruitment ().
• For more information contact us at

All offers of employment are contingent upon the successful completion of a background check and drug screen subject to applicable laws and regulations.

American Crane & Equipment Corporation is an Equal Opportunity Employer.

The company maintains and observes employment policies that do not discriminate against any person because of race color sex sexual orientation gender identity national origin religion disability age ancestry and any other basis prohibited by federal state or local law. This applies to recruiting hiring training compensation overtime job classifications work assignments promotions demotions layoffs terminations transfers and all other conditions of employment.

This position requires:

The pay for this position is dependent on circumstances including an applicants skills and qualifications certain degrees and certifications prior job experience market data and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical dental vision flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off paid holidays and disability coverage. Some benefits offerings are subject to any legal requirements or limitations employee eligibility status and where the employee lives and/or works.

NOTE:American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities unless they have a written agreement for the position they are contacting us about. Regardless of past practice all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.