IT Helpdesk & Equipment Facilitator
IT Helpdesk & Equipment Facilitator
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1 Vacancy
Job Description
Celsius based in Boca Raton FL is a global consumer packaged goods company with a proprietary clinically proven formula for its master brand CELSIUS a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. Celsius Holdings Inc. also includes Alani Nu a premium active nutrition and better-for-you brand further expanding our reach across the health and wellness space.
At Celsius we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders innovators and game changersas every employee is an owner of the CELSIUS brand upon joining the organization.
Ready to energize your career Join a team thats pushing boundaries and redefining what it means to LIVE FIT.
Position Overview:
We are looking for a motivated and detail-oriented individual to join our IT team as an Entry-Level IT Helpdesk / Equipment Facilitator. This role is ideal for someone with a passion for technology who is looking to start or grow their career in IT support. You will provide basic technical assistance to staff help manage IT equipment and play a key role in keeping our systems and users running smoothly. Full training and mentoring will be provided.
In-Office: Based full-time at CELSIUS Headquarters in Boca Raton FL
Requirements
- Basic understanding of computers laptops and common software (Windows macOS Office 365).
- A willingness to learn new systems and technologies.
- Strong communication and interpersonal skills.
- Good organizational skills and attention to detail.
- Customer-service mindset and ability to work with users of all technical levels.
- Ability to follow instructions and procedures.
- High school diploma or equivalent required; relevant certifications or coursework (CompTIA A IT support courses) a plus.
- Previous internship volunteer or personal experience with IT support or hardware setup. Familiarity with helpdesk or ticketing systems preferred.
- Knowledge of basic networking concepts (Wi-Fi routers etc.) preferred.
Key Responsibilities:
- Respond to basic IT support requests via email chat or in person.
- Assist with setting up and maintaining user workstations laptops and peripherals.
- Help manage the check-in/check-out process for company equipment.
- Support onboarding and offboarding processes including account setup and hardware configuration.
- Keep records of equipment inventory and ensure devices are tracked and stored correctly. Support and test implementation of a new asset tracking system (if deployed).
- Log issues and solutions in the helpdesk ticketing system (JIRA).
- Maintain tidiness and organization of IT storage areas.
- Provide friendly and helpful support to employees across the organization.
- Escalate more complex issues to senior team members as needed.
Benefits
- Comprehensive Medical Dental & Vision benefits
- Long- and short-term disability
- Life insurance
- 10 Vacation days per year subject to accrual policy
- 11 Company paid holidays
- 401(k) with Company match
- Identity theft and legal services
The base salary range for this position is dependent on experience and location. The final offer will be determined based on job-related knowledge skills and qualifications. This position may be eligible for other compensation including bonuses and Restricted Stock Units (subject to company plans).
We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Colorado Applicants: Applications are accepted on an ongoing basis until the position is filled.
CELSIUS Holdings Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all applicants without regard to race ethnicity religion gender identity sexual orientation disability status or any other characteristic protected by applicable laws. If you require accommodations during the application process please reach out to .
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Employment Type
Full-Time
