Technical Support Specialist I
Technical Support Specialist I
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Job Description
- Location: This opportunity has the ability to be remotely based within Canada (except for QC) or onsite/hybrid/remote in the Vancouver BC Lower Mainland.
- Annual Base Salary: $57100 - $63000 CAD
- Please note that employment is contingent upon the successful completion of reference checks and background checks.
- Application Period: June 13 June 20 (Please note that only candidates selected for an interview will be contacted. We sincerely appreciate your interest in joining Safe Software).
Application Instructions:
- Please submit a resume and cover letter
- Please upload your application files in PDF format only.
Technical Support Specialist I FME Flow
As a Technical Support Specialist I youll be part of a team that helps users integrate transform and automate their data using Safe Softwares FME platform. Youll respond to inquiries from customers deliver clear and empathetic support and create educational materials like webinars and tutorials.
Youll also participate in cross-functional efforts from product testing to knowledge-sharing across departments. If you enjoy problem-solving continuous learning and working with people and technology this role could be a great fit.
About The Team
Our Customer Success team supports a global and diverse user base. Were a collaborative cross-functional group that values inclusion innovation and curiosity. We work together to empower customers through technical guidance and shared learningsupporting both our FME Form and FME Flow products.
Youll be joining peers who are generous with their knowledge proactive in their learning and committed to delivering real value.
What Youll Be Doing
As a Technical Support Specialist (Level 1) you will:
- Respond to customer inquiries and troubleshoot technical issues.
- Build proof-of-concept examples and showcase FME capabilities.
- Create training content including tutorials webinars and knowledge base articles.
- Contribute to testing and providing feedback on new product features.
- Explore systems and technologies related to data integration and automation.
- Keep up to date with FME platform developments.
Qualifications Skills and Competencies
Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said we find that those who are most successful in this role have experience with the following areas.
Required skills:
- 12 years in a technical support consulting or related customer-facing role.
- Bachelors degree post-grad diploma or equivalent experience in a relevant field (e.g. GIS database management data analytics software systems).
- Clear and empathetic communication.
- Analytical and creative problem-solving abilities.
- Comfortable presenting technical content.
- Eager to learn and adapt to change.
- Works well independently and as part of a team.
- Curious collaborative and customer-focused.
Desired skills / Bonus points:
- Experience with FME or other integration/ETL tools
- Familiarity with Windows and/or Linux environments
- Working with APIs databases or cloud-based platforms
- Technical writing or training experience
- Additional language skills
What You Can Expect
When you choose a career with Safe Software youre also choosing
- Meaningful Work: Make a profound impact across our business workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want and how you want to.
- Work-Life Balance: Theres no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health dental health or lifestyle spending and counseling benefits from day 1. Thats right no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safes success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method were located close to public transit and provide complimentary parking and bike storage for our team!
About Safe Software
Safe Software transforms organizations with FME the only All-Data Any-AI Enterprise Integration Platform connecting all your data anywhere at any velocity. With over 30 years of expertise and 25000 enterprise customers across 125 countries we simplify your data journey wherever it leads.
Founded in 1993 Safe is headquartered in Surrey BC with over 200 team members and counting. Were always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race gender identity or expression sexual orientation age ability disability national or ethnic origin political belief religion or family status. Should you require accommodations during the recruitment process please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
