Customer Success Associate
Customer Success Associate
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Job Description
Job Title: Associate - Customer Success
Company Overview:
takes immense pride in being the worlds first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities fundamentally revolutionizing how technology is acquired and careers are forged. Through our work-like Micro-Experiences we provide developers with a taste of real-world problem-solving all while enabling tech organizations to identify and nurture exceptional talent.
Requirements:
- Strong written and verbal communication skills.
- Highly empathetic with a genuine desire to facilitate individual growth.
- Active listening skills patience and a curiosity for problem-solving.
- Ability to test new processes and make quick decisions in a fast-paced environment.
- Proactive disciplined organized and resilient.
- Eager to learn open to feedback and committed to providing progress reports.
- Strong execution rigor with meticulous attention to detail.
Responsibilities
- As an Associate in the Customer Success team you will play a pivotal role in actively engaging and interacting with our community. Your responsibilities will include:
- Addressing and resolving queries and questions raised by our community members.
- Facilitating an open and vibrant community environment.
- Providing exceptional support to ensure a seamless learning experience.
- Good to Have:
- Proficiency in data handling and report generation using tools like MS Excel.
- Basic understanding of programming.
- A minimum of 1 year of experience in customer handling and support.
- Strong knowledge of Excel Google Sheets Google Workspace problem-solving and email drafting.
Perks:
- Work in a disruptive space redefining technology learning for software developers.
- The opportunity to become an early member of our team and grow with the organization.
- Collaborate with a founding team with extensive experience in engineering product management business operations and strategy from renowned companies like Google and Flipkart.
- Engaging Community: Actively interact with our community fostering a sense of belonging.
- Query Resolution: Effectively address and resolve queries and questions raised by community members ensuring a positive experience.
Additional Details
Location: Bangalore (Hybrid).
Shift: Day shift.
Package: As per company standards.
If youre passionate about providing excellent customer support eager to contribute to transforming technology learning and thrive in a collaborative environment we invite you to apply for the Associate - Customer Support position. Join us and be part of our journey to reshape the future of tech education.
Required Experience:
IC
Employment Type
Full-Time
