Technical team lead - Claims handling
Technical team lead - Claims handling
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Job Description
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Serve as a key member of the Claims Handling Center of Excellence at Gallagher Service Center LLP.
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Oversee technical operations monitor team progress support training efforts and ensure client satisfaction.
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Supervise a small team of adjusters and manage an individual caseload as needed.
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Manage work allocation balance workloads resolve queries and ensure delivery of key SLAs.
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Demonstrate strong knowledge of operational practices and people management.
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Report claims handling metrics through dashboards and scorecards to track performance and identify improvement areas.
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Conduct file reviews to assess quality identify coaching needs and implement corrective actions.
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Address performance and behavioral issues collaboratively with staff and management.
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Communicate effectively with stakeholders and work closely with both internal and external departments.
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Support new transitions map workflows develop SOPs and ensure compliance with process documentation.
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3 years of end-to-end claims handling experience across any line of business or geography (e.g. US UK ANZ).
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Minimum 1 year of experience managing a team of claim adjusters/handlers.
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In-depth knowledge of the complete claims handling process.
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Recognized claims or policy certification is an added advantage.
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Strong interpersonal and communication skills (verbal and written).
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Good negotiation and settlement skills.
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Proven ability to build strong relationships with internal and external stakeholders.
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Strong numerical and analytical skills for data interpretation.
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Proactive solution-oriented approach with strong problem-solving skills.
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Any Graduate (Bachelor s or Master s degree).
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Open to working in any shift as per business requirements.
performance reporting,people management,claims handling,adjusters,team management,numerical skills,data analysis,stakeholder communication,communication,center of excellence,business requirements,negotiation,communication skills,problem-solving,operational practices,problem-solving skills,negotiation skills,coaching and development,analytical skills,settlement,relationship building
Employment Type
Full Time
