Assistant Bar & Restaurant Manager - Johannesburg Marriott Hotel Melrose Arch

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service if applicable. Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Ensures high quality products and presentations.
• Supervises daily shift operations.
• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
• Maintains food handling sanitation and cleanliness standards.
• Operates all department equipment as necessary.
• Assists floor staff during busy periods.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Reports malfunctions in department equipment

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.
• Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Observes service behaviors of employees.
• Empowers employees to provide excellent customer service within guidelines.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.
• Supervises Bar/Lounge in compliance with all local state and Federal beverage and liquor laws.
• Trains staff on cash handling and credit policies and procedures.
• Trains staff on liquor control policies and procedures.
• Supervises adherence to all liquor control policies and procedures.
• Ensures compliance with all Bar/Lounge policies standards and procedures.
• Maintains standards for bartender and cocktail service.
• Supervises adherence to all cash handling and credit policies and procedures.

Facilitating the Performance of the Bar Team

• Ensures all employees have proper supplies equipment and uniforms.
• Helps train employees in safety procedures.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches employees regarding performance on an on-going basis.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.