Ford-Mobile Service Coordinator
Ford-Mobile Service Coordinator
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Job Description
Description:
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling dispatching communication and logistics. The ideal candidate is detail-oriented customer-driven and thrives in a high-energy service-focused environment.
This position plays a key role in expanding the dealerships service reach by delivering a premium convenient customer experience beyond the traditional service lane.
Responsibilities
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling dispatching communication and logistics. This position plays a key role in expanding the dealerships service reach by delivering a premium convenient customer experience beyond the traditional service lane.
Requirements
Education & Experience:
High school diploma or equivalent (Associates or Bachelors degree preferred)
2 years of experience in service coordination dispatching or customer service
Automotive industry or dealership experience preferred
Skills & Abilities:
Strong organizational and multitasking skills
Excellent verbal and written communication
Customer-focused mindset with strong interpersonal skills
Ability to problem-solve and adapt in a fast-paced environment
High attention to detail and accuracy
Technical Proficiency:
Comfortable using scheduling and dispatch software
Proficient in Microsoft Office (Word Excel Outlook)
Experience with DMS/CRM systems (CDK) a plus
Familiarity with Ford systems or mobile service platforms is a plus
Other Requirements:
Valid drivers license and clean driving record
Ability to work on-site during standard dealership hours
Willingness to collaborate with technicians advisors and parts team
Positive attitude and team-first mentality
Required Experience:
IC
Employment Type
Full-Time
