Travel Sales Specialist - Velocity Black (Remote UK)

Velocity Black a Capital One company harnesses the power of artificial intelligence the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. Its concierge reimagined for the digital age.

By harnessing 24/7 chat AI and mobile payments we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the worlds finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence actualising the full potential of our lives and impacting the world in a positive way.

Capital One provides a fast paced dynamic environment where you can excel in your career. At Capital One diversity inclusion & belonging are valued at our core sparking and enabling us to do good for our associates customers and communities. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture of belonging that values diverse perspectives fosters collaboration and encourages innovative ideas and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

This role will be working within our travel team which is one of the worlds fastest-growing travel businesses. You will communicate with clients suppliers and fellow team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.

What youll do

• Provide high net worth individuals and clients with a variety of luxury travel services

• Curate trips from start to finish while providing best in-class recommendations service and quality of options.

• Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers

• Work with global suppliers to ensure clients receive the best rates perks and service in the market

What were looking for

• Passion for luxury travel and customer service

• Strong knowledge of the travel industry

• Strong analytical skills and excellent attention to detail

• Clear verbal and written communication skills

• Ability to manage multiple tasks under pressure and meet deadlines and sales targets

• High level of intuition to anticipate and exceed client needs

• Flexible working hours - available to work on evenings weekends and some holidays

• Experience working with UHNW clients

Where and how youll work

This is a permanent remote position. Please note to be eligible to apply to this role you must reside in the UK.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caf

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.