Installation Process Manager
Installation Process Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Our Vision: We aspire to be the trusted partner in every homeowners journey towards a safer more beautiful and energy-efficient living space. With a steadfast commitment to excellence we strive to leave a legacy of transformed homes and delighted families forever woven into the fabric of our communities.
Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:
An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!
Paid Time Off & Six Paid Holidays
Health Dental Vision & Life Insurance
Opportunities for Professional Growth & Advancement
Monthly Vehicle Allowance & Fuel Card for Personal Vehicle if Applicable
Salary: $50000yr - $55000yr
Schedule: Monday - Friday (Full Time)
Our Window Installation Process Managers supervise subcontractor crews and manage the installation process from start to finish. These managers must excel at technical measurement and provide top-notch service to ensure homeowner satisfaction and appropriate resource capacity for the company.
Responsibilities:
Ensure homeowner satisfaction as measured through customer surveys by training and coaching associates on technical capabilities and customer service. Regularly visit Homeowner work sites to audit existing and new processes.
Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
Lead the safety initiates of the installation process to ensure safe practices are in place and are followed.
Accurately measure the dimensions and determine installation processes for windows and doors.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
Supervise installation process associates including performance planning fostering open communication and answering team concerns and questions.
Manage independent contractors (including contracts selection and training) to ensure that appropriate installation process capacity exists.
Work directly with homeowners to resolve installation process issues.
Directly manage all associates involved in the installation processes.
Requirements:
Basic Understanding of Installation Processes and Requirements
Previous Customer Service Experience and Conflict Resolution Skills Required
Prior Managerial/Leadership Experience is Preferred
Previous Window/Door Replacement Experience is a Plus
Knowledge of applicable building codes and construction techniques.
Previous work experience in recruiting and managing independent contractors.
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment.
Basic financial knowledge. Previous P&L responsibility helpful but not required.
Ability to lift at least 75lbs and able to drive up to 8 hours a day.
Must have a valid Drivers License and Clean Driving Record.
Lead Certification and Notary Public is a plus
**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid drivers license and clean driving record**
**This Company Participates in E-Verify**
Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.
Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Employment Type
Full Time
