Manager, Course Maintenance
Manager, Course Maintenance
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$ 87000 - 97900
1 Vacancy
Job Description
Summary:
The Course Maintenance Manager is focused on the successful implementation delivery and maintenance of online classroom content and technologies. The individual in this position works in collaboration with course development support teams and university stakeholders at partner institutions on the production of digital learning activities content management and learning technology tool management. This includes providing recommendations that enhance the learning experience through the most effective use and deployment of technology best practices and tools. The Course Maintenance Manager leads a team administering and overseeing digital education platforms and authoring tools that achieve customer objectives. They have a strong background in support and learning technology ensuring that customers are focusing on course sustainability and benefits of learning technologies.
Duties and Responsibilities:
Operations
Lead the Course Maintenance support teams to ensure that university customers fully leverage learning system and technology platform applications with a focus on continual improvement enhancement and overall end user experience.
Responsible for managing Course Maintenance team personnel which include but is not limited to onboarding training mentorship staff evaluation.
Collaborate with internal teams and academic partners to establish and improve support procedures.
Manages operational activities for educational technology content management learning management systems.
Establishes regular reporting and metrics to monitor team progress to goals and identify gaps.
Work closely with key vendors and Technical Account Manager(s) for critical systems.
Remain current on all new releases of learning platforms and technology to ensure universities are benefitting from new features and enhancements.
Collaborate with internal teams to support new development and/or enhancement requests related to learning technologies ensuring that the appropriate workflows are in place to efficiently prioritize and process updates.
Remain agile and focused on optimizing business processes and learning technology operations to improve digital teaching and learning delivery.
Serves as a resource in troubleshooting and problem-solving university customer system issues providing regular reports and updates as needed.
Skills:
Strong communication team interpersonal and organizational skills and a commitment to proactive customer service
Proven ability to continually adapt and learn new procedures and software programs
Superior verbal and written communication skills that generate interest and engage audiences
Strong attention to detail with strong analytical skills as well as the ability to gather and analyze information to design and test solutions
Passion for new technologies and educational applications
Education & Experience Requirements:
Experience:
5-7 years of experience working and leading learning technology teams ideally in a large progressive online university professional education or ed tech environment
Knowledge of learning technology products and platforms that support degree programs as well as non-degree and certificate programs
Experience leading
Ability to lead multiple projects simultaneously with shared assets and timing dependencies on schedule
Proficiency in Desire 2 Learn Adobe Experience Manager Service Now and other platforms preferred
Experience solving business problems (preferably related to course content management/development/support) in a higher education setting
Experience as a Content Management System Learning Management System and Ticketing System power user (running reports configuring settings testing etc.)
Preferred Experience Requirements:
Education:
Bachelors Degree
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.
Benefits Package Highlights:
- Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
- Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Flexible Spending Accounts:Available for medical and dependent care expenses.
- Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
- Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.
Hiring Range:
$87000.00 - $97900.00Required Experience:
Manager
Employment Type
Full-Time
