Collections Specialist
Collections Specialist
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Job Description
Greenberg Traurig (GT) a global law firm with locations across the world in 15 countries has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.
Join our Revenue Management Team as a Collections Specialist located in our Phoenix office
We are seeking a highly skilled professional who thrives in a fast-paced deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach you will play a critical role in driving success anticipating needs and providing strategic solutions. If you are someone who demonstrate initiatives adaptability and innovation we invite you to join our team.
This role will be based in our Phoenix office on a hybrid basis. Regular in-office presence is required for day-to-day operations as well as for team meetings training opportunities and relationship building. This role reports to the Director of Revenue Management.
Position Summary
As a key member of the Revenue Management & Accounting Department the Collections Specialist will interact with all levels of attorneys clients and staff to effectively drive the collection process.
Key Responsibilities
Responsible for daily functions of collection efforts including inventory review regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
Meets with Billing Attorneys on a monthly basis to review aged investment balances and provide written status of investment amounts to local and firm management
Develops and prepares collection and A/R related reports; account reconciliations
Prepares internal reports for billing attorneys monitors high risk accounts
Evaluates and implements best practices for collection efforts including contacting clients regarding payment. Assesses the collectability of outstanding amounts due from clients
Understands practice groups and billing processes for each client
Reviews and analyzes short payments and resolve in timely manner
Proactively and efficiently communicates A/R information to office and firm management
Qualifications
Skills & Competencies
Highly effective communication and analytical skills to assess the collectability of outstanding amounts due from clients
Knowledge of the billing system to assist with basic billing since the billing and collections function go hand-in-hand for this role
Extensive knowledge of collections and billing processes
High level of proficiency in MS Office applications
Excellent oral and written communication skills required
Strong project management and organizational skills a must
Able to establish and maintain effective relationships across all levels of the organization.
Flexibility strong customer service attitude professional proactive and able to meet tight schedules and deadlines.
Education & Prior Experience
Minimum (5) years of collections experience preferably in the professional services industry (law accounting consulting other services.
Technology
High level of proficiency with Windows-based software and Microsoft Word Excel and Outlook required
Knowledge of Aderant is a plus
E-billing software experience
Ability to learn new software applications particularly those related to e-billing software
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individuals race sex or other protected characteristics and to the principles of non-discrimination on any protected basis.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
