Engagement & Experience Officer (Out Of Hours)
Engagement & Experience Officer (Out Of Hours)
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Job Description
This role is all about helping our students feel safe and secure whilst they are living with us. Whilst they stay with us our accommodation is their home so their safety security wellbeing and experience is paramount.
As an Engagement & Experience Officer (out of hours) a typical shift during the night and at weekends might include:
- Provide duty of care and be a first point of call on site providing a dynamic and considered response which includes but not limited to minor/emergency repairs student queries and signposting for pastoral care.
- Monitor and control access to sites assisting authorised visitors where necessary in a welcoming and professional manner.
- Conduct and record routine external and internal patrols of the site and address any hazards such as intruders unacceptable behaviour or damage.
- Our peoples experience whilst they stay with us is key so you will be an advocate of dealing with any issues when they arise and help in the event of incident or emergency.
- Monitor and maintain order and rotation in the waste stores on site to ensure a safe and clean environment
- Operate and manage security equipment installed on the premises responding to unusual and unexpected situations.
- Document and report any student problems or any unusual behaviours following internal processes and systems.
- Ensuring all buildings are secured by adhering to the locking and unlocking processes including key controls.
- Dealing with light administration to support our people and any necessary processes within Acis and the CRM (Customer Relationship Management) systems that we use.
- Having a key focus and awareness of safeguarding and the wellbeing of our people ensuring that any concerns are dealt with or escalated immediately.
- Following up on enquiries checking in to ensure our people are having an excellent experience and supporting when it is not achieved.
- Completing inspections as part of the team to ensure that our peoples flats are being well kept and provide an opportunity to engage with our people.
- Ad hoc viewings of the show flat to prospective students and their families.
- Void flushing and support with any building safety or health and safety tasks and maintenance as and when required.
Some of the experience/skills we need to consider you:
- You will have a friendly approachable manner and be willing to go above and beyond to help our students
- Flexibility is a must whilst you will have a set shift pattern you will be part of a team who work together to ensure we maintain cover across all evenings weekends and bank holidays.
- First aid trained
- MHFA trained (or a willingness to complete the training course)
- SIA Licence holder (that covers security guarding and CCTV operation)
- Conflict Management
- Drug and Alcohol Awareness
- Personal Safety / Protection
- Good technical skills with the ability to use systems and software such as CCTV Microsoft packages (e.g. Word Office Teams) fob and database/CRM
- General awareness of health and safety and building management
- Are comfortable with and can engage with people both 1-2-1 and in groups
- Strong communicator both verbally and in writing with excellent customer service experience and skills
- Ability to work as a team under pressure and in a fast-paced environment
- A good understanding of the barriers faced by people and the solutions that may be able to benefit them
- Ability to work collaboratively with others whether in the same team or external support providers
- Good IT skills
- Youre a positive energised and enthusiastic person with a real zest for helping others who is confident and calm in an emergency
What will make you stand out from the crowd:
- A Drivers Licence would be a great addition as there may be a requirement to cover other sites in emergency situations
- An understanding of the different local services available for customers
- Experience working with University Students or within an accommodation environment
What youll get as part of the team:
- 25 days annual leaveplus BHs
- Enhanced pension matched contributions up to 4%
- The opportunity to undertakeprofessional training which will be funded by us as will any relevant professional membership subscriptions
- Staff benefits with Paycare A fantastic health and benefits scheme
- Benefits with Acis Perkz a discount scheme offering hundreds of savings from food shopping to holidays
- Employee recognition scheme. We ensure we recognise and thank our team with various rewards
- Enhanced maternity and paternity scheme
- Cycle to work scheme
- Enhanced sick pay scheme
- Employee Assistance Programme to give you confidential advice and support
- Death in service benefit amounting to 3 times annual salary
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date so please do not delay in submitting your application.
Acis are committed to equality and diversity are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
Required Experience:
Unclear Seniority
Employment Type
Full-Time
