Payment Servicing Associate
Payment Servicing Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Bring
Minimum 1 year working in a customer service role in a fast-paced operations environment
Auto finance experience a plus.
High School diploma or GED equivalent
Demonstrated business etiquette including verbal written and interpersonal communication skills to collaborate across the organization.
Self-motivated professional demeanor and self-starter.
Proven ability to multi-task pay close attention to detail and ability to work in fast paced environment.
Ability to represent the company while interfacing with insurance companies body shops etc.
Agile and can successfully adjust to changing priorities to meet business demand.
Must be proficient with Microsoft Office Suite and working knowledge of general office equipment.
Ability to work well under pressure and meet deadlines.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Payment Servicing Associate is primarily responsible for supporting functions and processes within
the Payment Servicing Teams by processing requests received via multiple channels. This position will
ensure all requests/tasks are processed within HCAs timeframes KPIs and adhere to HCAs policy
and procedures as well as compliance.
What You Will Do
1. Payment Servicing Activity
Process requests in accordance with Payment Servicing SLAs.
Respond to emails and various escalated account issues within the assigned SLA.
Track productivity and provide status updates for KPIs.
Work with QA team to ensure Productivity Quality Compliance standards are met.
Generate letters send and retain documents as requested to ensure accuracy per HCAs Policy and Procedures while being compliant.
May contact insurance companies and body shops to obtain information regarding insurance issues.
Required Experience:
IC
Employment Type
Full-Time
