Food and Beverage Team Member
Food and Beverage Team Member
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Job Description
Greywalls Hotel and Chez Roux is a five star country house hotel based in Gullane East Lothian. Currently we are looking for an enthusiastic member of Waiting Staff to join our team in our Chez Roux restaurant overseen by the famous Michel Roux Jnr.
We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a perfectly crafted cocktail or a seamless dining experience we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect We treat every guest and colleague with kindness and dignity.
- Excellence We go the extra mile in pursuit of outstanding service.
- Accountability We take ownership of our actions and follow through on our promises.
- Cooperation We work together as one team to deliver the best experience.
- Honesty We act with integrity and transparency at all times.
How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Food & Beverage Team Member youll be a vital part of creating memorable experiences for our guests delivering hospitality with a smile supporting your colleagues and taking pride in every detail.
What Youll Do
Youll play a key role in the day-to-day delivery of our food and beverage service supporting breakfast lunch dinner and lounge operations.
You will be responsible for:
- Providing the highest standards of service to guests ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What Were Looking For
Were looking for friendly reliable team members who are passionate about great service and work well in a fast-paced hospitality environment.
Youll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts including evenings weekends and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful but not essential full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun inclusive and supportive team environment.
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly respectfully and without bias in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996
Employment Type
Full-Time
