Director, Center for Retention Services
Director, Center for Retention Services
Posted on :
20-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-08-2025
Job Description
Bethune-Cookman University
POSITION: Director Center for Retention Services
DEPARTMENT: Office of Student Success & Retention Services
REPORTS TO: Executive Director
STATUS: Full-Time
POSITION SUMMARY: The Director of the Retention Center is responsible for developing coordinating and implementing retention initiatives to ensure student success. This position also leads a team of retention specialists to provide students with academic support services through graduation.
STATUS: Full-Time
POSITION SUMMARY: The Director of the Retention Center is responsible for developing coordinating and implementing retention initiatives to ensure student success. This position also leads a team of retention specialists to provide students with academic support services through graduation.
Duties/Responsibilities: Leadership Support
- Assist the Executive Director in evaluating current retention activities and recommend appropriate strategies and resources to increase student retention and graduation rates.
- Assist the Executive Director with completing a comprehensive retention plan that aligns resources to achieve retention goals.
- Assist the Executive Director in developing and implementing a data-driven assessment plan to regularly evaluate the effectiveness of retention activities and recommend changes as necessary.
- In collaboration with the Executive Director of OSSRS and the Institutional Assessment and Evaluation (IAE) team track and analyze retention and attrition data to identify trends and potential solutions. Notify Success Coaches academic advisors and faculty of student issues relating to performance probation and potential disqualifications.
- In collaboration with IAE and the Center for Information Technology (CIT) maintain a retention dashboard highlighting persistence retention and graduation rates.
- Update and maintain the Retention Services Operations Manual.
Retention Services:
- Supervise staff and oversee the management of the Retention Center.
- Coordinate and oversee work with students on academic warning suspension and probation academic dismissal including but not limited to responding to phone calls walk-ins and emails concerning such issues; working with students to understand policy procedure and process; following up and following through with students academic contracts goals and requirements etc.
- Coordinate and oversee academic advising to returning students in the retention cohort individually or in groups about college policies programs of study and degree options. Provide students with information about alternatives and possible consequences of academic decisions.
- Support recruitment and retention functions by communicating with potential students and referring students to available student support services such as personal and career counseling study skills tutoring financial aid etc.
- Manage a learning support lab for students needing assistance with challenging courses and access to online and in-person tutoring with faculty and instructional assistants.
- Organize retention-related activities for academically vulnerable students as needed (e.g. study skills time management note-taking etc.).
- Collaborate with faculty and staff to resolve student issues regarding retention.
- Provide case conferences with staff guidance for at-risk students to develop and implement an Academic Plan for student success and regular follow-up.
- Collaborate with Financial Aid and the Student Success Coaching team regarding students Satisfactory Academic Progress (SAP).
- Remain current with programs nationwide to identify best policies practices and procedures. Make recommendations based on best practices identified through research.
- Establish contact with students who want to appeal their probation/dismissal status.
- Make referrals to campus student support services when needed.
- Performs other secondary duties as assigned.
Minimum Required Qualifications:
- Bachelors degree in a relevant field. Masters degree preferred.
- At least five years of experience in retention and/or academic advising with supervisory experience.
- Knowledge of quantitative and qualitative research and assessment methods.
- Knowledge of student learning and program outcomes evaluation.
- Advanced knowledge of Jenzabar admission registration and advising modules including Jl Web advising.
- Excellent computer skills including Microsoft Office Word Excel and Access.
- Excellent communication and interpersonal skills.
- Ability to maintain a calm professional demeanor in the face of competing demands and external pressures.
Work Environment & Physical Demands:
Primarily office-based with regular interaction with students faculty and staff.
Some evening or weekend hours may be required to meet student needs.
Must be able to work in a dynamic student-centered environment with competing priorities.
The University does not discriminate on the basis of race color national and ethnic origin sex retaliation marital status religion or disability or any other applicable local state or federal regulation. Inquiries regarding provisions for persons with disabilities equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at.
The university reserves the right to modify job descriptions at any time in its attempts to improve the operation
Primarily office-based with regular interaction with students faculty and staff.
Some evening or weekend hours may be required to meet student needs.
Must be able to work in a dynamic student-centered environment with competing priorities.
The University does not discriminate on the basis of race color national and ethnic origin sex retaliation marital status religion or disability or any other applicable local state or federal regulation. Inquiries regarding provisions for persons with disabilities equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at.
The university reserves the right to modify job descriptions at any time in its attempts to improve the operation
Required Experience:
Director
Employment Type
Full Time
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