Family Support Worker - SSV

About the Job:

The Supervised and Supportive Visitation (SSV) Family Support Worker ensures the safety of children and youth visiting their parents and/or family members while providing coaching and educational advice to appropriately parent and maintain healthy relationships. Provides support in a variety of settings within the community. This is an outreach position that includes the transportation of clients.

• Ensures the safety of children visiting their parents and/or family members. Assists them in gaining an understanding of why their visits are supervised.
• Identifies individual and family strengths needs and patterns of interaction.
• Co-creates realistic goals and intervention strategies with the individual family MCFD and other relevant stakeholders. Collaborates with all parties to help reach desired outcomes. Participates in ICMs as needed.
• Educates and coaches parents in attachment parenting child development communication problem-solving life skills and how to communicate feelings with their children.
• Coaches parents and children through the grief and loss of relationship they experience during separation.
• Observes and documents parental attendance and appropriateness and makes notations as required.
• Reports any serious incident within 24 hours of occurrence to MCFD in writing with a follow-up phone call.
• Supports Parenting Attachment and Individual Development (P.A.I.D) Program with general operational duties such as shopping childminding etc.

Benefits

• Competitive wage range - $29.17-33.49 /hr.
• Extended health dental vision and more
• Municipal Pension Plan
• Annual vacation starting from 3 weeks after 1 year and increasing with seniority as per the Collective Agreement
• 1 day per month sick leave accrual
• 13 fully paid statutory holidays per year
• $0.61/km mileage reimbursement for work-related travel
• Up to $200/year toward business insurance premium upgrades
• Regular wage increases with hours worked
• Priority as an internal candidate for future job vacancies
• Community involvement and well-being activities
• Fully paid training and professional development opportunities

What You Bring

• Degree (preferred) or diploma in human/social services or related field
• 2 years of experience in the areas of parenting grief and loss attachment and child development
• Or a combination of education training and experience

Your unique qualities

You have the skills and insight to build strong trusting relationships with children families colleagues and care teams. Youre confident navigating complex situations with compassion professionalism and a focus on safety.

You excel at:

• Identifying and responding to substance use and crisis situations
• Managing conflict while preserving relationships
• Communicating clearlyboth in writing and verbally
• Advocating for individuals and families
• Using critical and creative thinking to solve problems
• Applying theories of attachment child development loss and grief
• Supporting life skills development and goal planning
• Working both independently and as a collaborative team member
• Following policies and procedures with sound judgment
• Seeking feedback and committing to ongoing learning

Other Musts

• Valid Class 5 Drivers License and clean driving record
• Access to a personal vehicle with Business Use insurance and $5M third-party liability (mileage reimbursement provided)
• Willingness to complete required training (provided at no cost); current certification in CPR-C Mandt-R.C SafeTALK Safe Food Handling MCFD Privacy Car Seat Safety and Anti-Bullying & Harassment is an asset
• Union membership required (1.85% dues deducted per pay)
• Must consent to a Criminal Record Check

PROGRAM: Supervised and Supportive Visitation with occasional support for the P.A.I.D. program

LOCATION: Kamloops BC

STATUS: Full-Time

HOURS of WORK: 37.5 hours per week

SCHEDULE: Flexible hours with the majority of visits occurring Monday to Friday during daytime hours between 10:00 AM- 6:00 PM. With appropriate notice this position may require adjusting hours to accommodate families needs for evening or weekend visits.

REPORTS TO: Supervised and Supportive Visitation Program Coordinator

COMPENSATION: $29.17 - $33.49 per hour (Grid 12 as per collective agreement)

CLOSING DATE: Open until a suitable candidate is found

JOB NUMBER: 2025-95

If you need any accommodations at any stage of the hiring process contact us at

ICS is proud to be an equal-opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race color religion visible or invisible diverse abilities gender gender identity or expression sexual orientation national origin age or citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection the burden of proof rests with the Employer.