Area Content Manager

• 401(k) matching
• Competitive salary
• Health insurance

• Lead and manage contents and textile restoration technicians including pack-out teams ensuring all jobs are executed with precision safety and care.
• Coordinate and manage scheduling of all contents-related projects across the Portland territory.
• Collaborate closely with the Customer Communication Manager to align scope expectations and documentation with both customers and insurance adjusters.
• Oversee pack-outs move-backs and storage logistics to ensure secure handling and timely service.
• Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating billing and collections for all contents projects within the territory.
• Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
• Monitor and control project costs including labor materials and logistics to maintain profitability.
• Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
• Determine appropriate cleaning and restoration methods based on material and damage type.
• Support the growth and scalability of the contents operation by refining systems and mentoring team members.

• High school diploma or equivalent; restoration-related certifications are a plus.
• 46 years of experience in contents restoration textile cleaning or similar field.
• Strong leadership and team management experience in a field-based environment.
• Demonstrated success in scheduling logistics and team coordination.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation abilities.
• Proficient in technology platforms for inventory tracking and estimating.
• Knowledge of cleaning equipment restoration techniques and best practices.
• Must hold a valid drivers license with a clean driving record.
• Preferred: Experience with ICAT Inventory System and Xactimate estimating software.

• Leadership & Team Development: Ability to coach lead and motivate diverse field teams.
• Scheduling & Operations Management: Strong skills in coordinating field resources and project timelines.
• Customer & Insurance Relations: Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction.
• Technical Restoration Knowledge: Deep understanding of textile/contents cleaning and restoration practices.
• Financial Accountability: Skilled in managing job costs budgets and profitability metrics.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.