Client Experience Reporting and Insights - Associate
Client Experience Reporting and Insights - Associate
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Job responsibilities
Are you passionate about customer feedback and experience Join our team where you will deep dive into customer feedback analyze trends and collaborate with partners to enhance customer satisfaction and experience.
As a Market and Product Expansion Associate in Small Business you are responsible for deep diving into customer feedback and analyzing trends to enhance customer satisfaction and experience. This role involves tracking Net Promoter Score (NPS) and Customer Satisfaction (CSAT) onboarding scores collaborating with various teams to identify trends and creating workstreams and working groups to resolve issues and track partner feedback and ensure closure and resolution.
Job responsibilities
- Track and report on NPS and CSAT onboarding scores.
- Research and analyze customer feedback to identify opportunities for product improvements
- Conduct in-depth analysis of customer feedback to identify trends and areas for improvement.
- Collaborate with Sales Product Operations Analytics Bankers and other teams to identify trends and identify solutions.
- Create and manage workstreams and working groups to address identified issues.
- Partner with bankers to track feedback and ensure timely resolution.
- Categorize customer feedback and associate it with relevant devices and payment platform for accurate reporting.
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise in Merchant Services Analytics or Customer Experience.
- Proficiency in Microsoft Word Excel and PowerPoint.
- Strong time management skills.
- Interest in deep diving into customer feedback.
- Customer-oriented mentality.
Preferred qualifications capabilities and skills
- Experience working with cross-functional teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with customer feedback tools and methodologies.
- Familiarity with Alteryx Designer
Required Experience:
IC
Employment Type
Full-Time
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