Amazon Connect Developer

Job Summary:

We are seeking an experienced Amazon Connect Developer / Engineer to design develop and support cloud-based contact center solutions using AWS Amazon Connect. The ideal candidate will have hands-on experience with contact center architecture IVR design AWS Lambda and third-party integrations to deliver scalable secure and highly available solutions.

Key Responsibilities:

• Design and build cloud contact center workflows using Amazon Connect Contact Flows and Lex Bots.
• Develop and manage IVR systems routing strategies call queues and call recordings.
• Integrate Amazon Connect with CRM platforms databases and external APIs via AWS Lambda and API Gateway.
• Implement and manage AWS services such as Lambda S3 DynamoDB CloudWatch IAM and SNS for complete solution design.
• Customize real-time and historical reporting dashboards using Amazon Connect Contact Lens or third-party BI tools.
• Troubleshoot and resolve performance or functional issues within the contact center environment.
• Ensure compliance with security data privacy and governance standards.
• Document system configurations call flows and integration architecture.
• Collaborate with cross-functional teams including customer support DevOps QA and business stakeholders.

Required Skills & Qualifications:

• 3 5 years of experience in Amazon Connect implementation and support.
• Strong expertise in AWS Lambda ( / Python) and integration with Connect.
• Experience with IVR design queue management call routing and CTI.
• Familiarity with Amazon Lex Polly and conversational design for virtual agents.
• Proficient in using AWS Console CloudFormation or Terraform for infrastructure automation.
• Experience with CRM integration (e.g. Salesforce Zendesk ServiceNow).
• Strong understanding of telephony concepts VoIP SIP PSTN and omnichannel contact centers.
• Solid grasp of cloud security IAM roles and encryption standards.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• AWS Certified (e.g. AWS Certified Developer Associate AWS Certified Solutions Architect).
• Experience with Contact Lens Kinesis QuickSight or other analytics tools.
• Background in enterprise-level customer experience (CX) or digital transformation projects.
• Knowledge of Genesys Twilio or other cloud contact center platforms is a plus.