Amazon Connect Developer
Amazon Connect Developer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking an experienced Amazon Connect Developer / Engineer to design develop and support cloud-based contact center solutions using AWS Amazon Connect. The ideal candidate will have hands-on experience with contact center architecture IVR design AWS Lambda and third-party integrations to deliver scalable secure and highly available solutions.
Key Responsibilities:
- Design and build cloud contact center workflows using Amazon Connect Contact Flows and Lex Bots.
- Develop and manage IVR systems routing strategies call queues and call recordings.
- Integrate Amazon Connect with CRM platforms databases and external APIs via AWS Lambda and API Gateway.
- Implement and manage AWS services such as Lambda S3 DynamoDB CloudWatch IAM and SNS for complete solution design.
- Customize real-time and historical reporting dashboards using Amazon Connect Contact Lens or third-party BI tools.
- Troubleshoot and resolve performance or functional issues within the contact center environment.
- Ensure compliance with security data privacy and governance standards.
- Document system configurations call flows and integration architecture.
- Collaborate with cross-functional teams including customer support DevOps QA and business stakeholders.
Required Skills & Qualifications:
- 3 5 years of experience in Amazon Connect implementation and support.
- Strong expertise in AWS Lambda ( / Python) and integration with Connect.
- Experience with IVR design queue management call routing and CTI.
- Familiarity with Amazon Lex Polly and conversational design for virtual agents.
- Proficient in using AWS Console CloudFormation or Terraform for infrastructure automation.
- Experience with CRM integration (e.g. Salesforce Zendesk ServiceNow).
- Strong understanding of telephony concepts VoIP SIP PSTN and omnichannel contact centers.
- Solid grasp of cloud security IAM roles and encryption standards.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- AWS Certified (e.g. AWS Certified Developer Associate AWS Certified Solutions Architect).
- Experience with Contact Lens Kinesis QuickSight or other analytics tools.
- Background in enterprise-level customer experience (CX) or digital transformation projects.
- Knowledge of Genesys Twilio or other cloud contact center platforms is a plus.
Employment Type
Full-time
