CRM Solution Architect, Patient Support Services
CRM Solution Architect, Patient Support Services
Posted on :
19-08-2025
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1 Vacancy
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Job Description
Job Title: Salesforce CRM Solution Architect Patient Support Services
Location: Cambridge MA or Morristown NJ (Hybrid 3 days a week)
Fulltime Direct hire
About the Job
- We are seeking a skilled hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience enhance operational efficiency and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams understanding business requirements and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake) ETL pipelines and cloud platforms will be key to your success in this role.
- Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
- We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives. Were also a company where you can flourish and grow your career with countless opportunities to explore make connections with people and stretch the limits of what you thought was possible. Ready to get started
Main Responsibilities:
- Lead the design and implementation of Salesforce Health Cloud platform including architecture design patterns technology decisions and alignment of services across partners and internal platforms.
- Understand and define the architecture for large-scale Patient Support Programs (PSPs) including the patient journey patient case management and patient engagement.
- Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
- Translate business and technical requirements into an architectural blueprint and design specifications.
- Responsible for the strategies processes and logic to integrate partner services into the overall program (ex. - Benefits Verification Co-Pay Dispense etc.)
- Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
- Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake Informatica AWS S3 Python and related technologies.
- Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
- Participate in the supplier selection process evaluating the usefulness and cost of products and making appropriate recommendations
- Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
- Streamline and simplify the existing patient solution architecture deliver reusable services enhance overall system performance and identify cost-saving opportunities.
- Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
- Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
- Identify and communicate business application and technical risks associated with application implementation.
- Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
- Create/maintain architecture artifacts C4 Model diagrams and documentation updating as necessary and communicating changes clearly and professionally.
- Provide expert knowledge of technical and application architecture to the various development teams.
- Create and maintain current and target-state architecture roadmaps aligned with business needs.
- Manage individual workload and deliver on agreed-upon milestones and date commitments.
- Communicate effectively professionally and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
- Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
- Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
- Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
About You
Key Qualifications:
- 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures building custom UX using OmniScripts & Data Raptors.
- Bachelors degree in a relevant field.
- Salesforce certified Application and System Architect preferred.
- Extensive background in designing developing and optimizing Salesforce HealthCloud applications including understanding of FHIR data integrations data privacy and security consent management.
- Excellent written and oral communication skills with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Proven ability to translate functional requirements into technical/solution design ensuring alignment with business goals and objectives.
- Experience providing consumer or patient-facing technologies understanding the unique challenges and requirements of delivering solutions in this space.
- Knowledge of GxP HIPAA and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
- Experience in encryption data masking and data anonymization techniques
- Detail-oriented customer-driven and able to work well across time zones on a global team.
- Ability to work collaboratively as a team player fostering a positive and productive work environment.
- Demonstrated professional and reliable behavior consistently delivering high-quality work and meeting deadlines.
- Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
- Experience executing cloud-native technologies and API Strategies
- Strong experience with agile-based development methodologies with direct experience as a Solution Architect preferred.
Nice to haves:
- Understanding of the life sciences/pharma industry and its specific data architecture requirements.
- Experience in relevant SF technologies such as Marketing Cloud Veeva Meeting/Events Service Cloud Voice and Advanced Therapy Management
- Experience with public cloud services such as AWS and Azure.
- Experience with data warehousing platforms specifically cloud-based Snowflake
- Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
- Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
- Familiarity with AI/ML capabilities.
- Familiarity with Source Code Management and DevOps Tools such as AutoRabbit GitHub Terraform etc.
- Experience with Informatica iPaaS
Ideal Candidate
- Salesforce Architect Exp with Omnistudio and Healthcloud
Why Choose Us
- Bring the miracles of science to life alongside a supportive future-focused team.
- Discover endless opportunities to grow your talent and drive your career whether its through a promotion or lateral move at home or internationally.
- Enjoy a thoughtful well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family with a wide range of health and wellbeing benefits including high-quality healthcare prevention and wellness programs and at least 14 weeks gender-neutral parental leave.
The following information is necessary to successfully upload candidates into the companys Applicant Tracking System (ATS). You will be required to provide this information when submitting a candidate to this.
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- Candidate Summary:
Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)
Employment Type
Full-time
Key Skills
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