Falcon Support Engineer (L3)
Falcon Support Engineer (L3)
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Falcon Support Engineer (L3)
Location: Houston TX (Hybrid)
Job Type: Contract
Responsibilities:
- Handle and resolve high-priority incidents related to the Falcon product.
- Respond to and fulfil service requests from internal and external stakeholders.
- Conduct thorough root cause analysis to identify and resolve recurring issues.
- Develop and maintain scripts to automate support tasks and improve efficiency.
- Implement configuration changes to optimize product performance and functionality.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Maintain detailed documentation of incidents service requests and resolutions.
- Participate in shift rotations including morning/regular/evening shifts.
- Provide on-call support during weekends as part of a scheduled rotation
Skills:
- Proven experience in L3 technical support or a similar role.
- Strong understanding of incident management and service request processes.
- Proficiency in configuring and troubleshooting Falcon configurations/rules.
- Experience with configuration management and troubleshooting complex systems.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment
Employment Type
Full-time
Key Skills
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