Eligibility Officer - Workers Compensation
Eligibility Officer - Workers Compensation
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Job Description
Job Description:
About the Role
The Eligibility Officer will be required to make decisions on whether to accept or reject claims and transition claims to appropriate Case Managers for ongoing management. The role will also calculate PIAWE advise Dispute Resolutions Managers for rationale for original decisions and identify the recovery potential of claims. Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives through utilisation of your analytical and communication capability will see your success in this position.
To be successful in this role you will have:
Problem solving and decision making
Work management - attention to detail organisational and planning skills
Communication written and verbal
Resilience and perseverance
Strong customer service focus
Negotiation and influencing
Continuous improvement and initiative
Required Expertise
2 years or more experience in initial claims assessment (Case Manager) or 1 year or more in a paralegal or legal assistant position
Strong working knowledge ofWorkplace Injury Rehabilitation & Compensation Act 2013and associated Regulations and/or a Legal Qualification
WorkCover scheme
Teamwork
Flexibility and ability to adapt to change
Concern for others
Ability to follow rules and regulations
Computer skills - Microsoft Office (Word Excel Outlook)
Intermediate to advanced knowledge of ACCtion and Novus or similar case management system
About DXC
DXC Claims Management has been specialising in workers compensation claims management for over 16 years and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.
By providing the right services at the right time DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.
DXC Claims Management is part of the DXC Technology group of companies the worlds leading independent end-to-end next-generation IT services company. DXC employs 155000 staff globally of which over 5000 are insurance practitioners. We work with our customers to build a culture of performance and integrity to facilitate and support medical management and return to work activities.
Our culture and benefits
DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
