Serbian Speaking Customer Advisor

The Opportunity

We are a global leader in providing exceptional customer experiences and innovative solutions to our partners. We are expanding our international team in the vibrant city of Sofia Bulgaria for a new and dynamic collaboration with a prominent brand in the consumer goods industry. Our primary goal is to deliver unparalleled support ensure client satisfaction and cultivate enduring relationships with a diverse customer base. We are seeking a highly motivated professional with native-level Serbian language skills and a genuine passion for helping others in a fast-paced environment. If you are a dedicated problem-solver who thrives on making a positive impact and working with a collaborative and forward-thinking team we encourage you to apply.

In this crucial role you will serve as the main point of contact for Serbian-speaking customers offering expert guidance and assistance via various channels including phone and email. Your key responsibility will be to ensure total customer satisfaction by efficiently addressing inquiries and resolving issues all while maintaining the high standards of service for which the brand is renowned. This is a resident position in Sofia which promotes strong team synergy and a lively office atmosphere ensuring you have the necessary support and resources to excel in your duties.

What Youll Be Doing

• Client Support & Guidance: Provide professional and courteous assistance to Serbian-speaking consumers through incoming phone calls and emails. You will handle a wide range of inquiries including questions about products tracking orders and general support.
• Problem Resolution: Address and resolve customer complaints and concerns with empathy patience and a strong focus on finding effective solutions. You will provide accurate comprehensive information and troubleshoot issues to guarantee a positive outcome for the customer.
• Operational Excellence: Accurately and efficiently process customer inquiries and resolutions using various internal systems and tools. You will meticulously document all interactions within the CRM system creating detailed records for future reference and a smooth workflow.
• Product Expertise: Develop a thorough understanding of our clients products and services to provide precise and timely information. You will stay continuously updated on any product changes policies and best practices to ensure every customer interaction is of the highest quality.

What Youll Need to Bring

• Language Skills: Native-level or C2 proficiency in Serbian is an absolute must for effective communication with our customers. You must also have a minimum of B2 proficiency in English for internal communication training and collaborating with your international colleagues.
• Citizenship/Work Permit: You must have EU citizenship or a valid work permit for Bulgaria.
• Experience & Abilities: Previous experience in a customer service role is a definite asset but it is not a prerequisite. We will provide extensive training to the right candidate who demonstrates the proper attitude strong communication abilities and a sincere eagerness to learn. You should have proven problem-solving capabilities excellent organizational skills and a meticulous eye for detail.
• Personal Qualities: A strong customer-first attitude with genuine empathy and a passion for helping people is crucial. You must be able to work effectively as part of a team in a fast-paced on-site office environment.
• Technical Aptitude: You should be tech-savvy and able to quickly adapt to and navigate various internal systems CRM software and communication tools.
• Residency: This is a fully on-site role in Sofia Bulgaria. You must either be currently residing in Sofia or be willing to relocate.

Our Offerings

• Competitive Compensation: An attractive salary package that acknowledges your valuable language skills and contributions.
• Relocation Support: For international applicants we provide a comprehensive relocation package that includes flight tickets and assistance with finding accommodation to ensure a smooth move to Sofia.
• Extensive Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
• Career Development: Significant opportunities for professional growth specialized training and clear internal career progression paths within our rapidly expanding global company.
• Dynamic Work Environment: Join a diverse international and supportive team in a modern office in Sofia where a positive and collaborative culture is highly valued.
• Ongoing Training: Access to comprehensive initial training and continuous professional development programs to equip you with all the knowledge and tools needed for success.
• Employee Perks: Access to a variety of employee engagement activities wellness initiatives and more.