Customer Service Representative with Dutch and English (Full-time or Part-time)
Customer Service Representative with Dutch and English (Full-time or Part-time)
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Job Description
Our Client - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion performance and style. As a global team member youll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Tasks
Whats your Mission
- Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach: Empathize with customer needs analyse their issues and provide personalized solutions.
- Omnichannel support: Deliver seamless customer service across multiple channels including phone email chat and social media.
- Product expertise: Develop a deep understanding of our clients products and services.
- Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
What do we look for
- Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency: Excellent written and spoken English communication.
- Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
What do we offer:
- Start Date: September/October 2025.
- Work Schedule: Full-time or Part-time.
- Salary: 19800 gross/year (based on full-time).
- Holidays: 24 working holidays.
- Work Model: Hybrid (6 days per month at the office).
- Training: Monday to Friday from 10:00 am to 7:00 pm.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
About us!
At CPM we believe in fostering a culture ofcare curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.
CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
Employment Type
Full Time
