Customer Management Specialist
Customer Management Specialist
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Job Description
Customer Management Specialist
Job No: 676921
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 3
Join Our New Team as aCustomer Management Specialist
Help us reduce motor claims complaints and uplift the customer experience.
About the Role
Were seeking internal talent to join a newly formed team focused on supporting complex motor claims and preventing complaints. As a Customer Management Specialist youll use data and reporting tools to monitor claims and take early action where needed. Youll work closely with internal teams to ensure consistent service operational efficiency and positive outcomes with visibility to senior leadership as part of a broader service uplift initiative.
This role is set to begin on the 15th of September.
Key Responsibilities
- Identify and manage motor claims requiring additional support to prevent complaints.
- Monitor claims using reporting tools and data taking proactive action as needed.
- Deliver empathetic customer-focused service while maintaining operational standards.
- Collaborate with internal teams suppliers and brokers to progress claims effectively.
- Ensure accurate case management and timely informed decision-making.
- Contribute to a positive team culture by supporting colleagues and sharing knowledge.
What Were Looking For
- Experience in customer service with strong communication and empathy.
- Ability to manage multiple tasks in a fast-paced high-pressure environment.
- Proficiency in using systems and reporting tools for claims monitoring.
- Demonstrated ability to meet targets while balancing customer and operational needs.
- Knowledge of motor claims processes and the customer journey.
- Alignment with Suncorps values speaking up for customers adapting to change collaborating with others and celebrating team success.
Why This Role Matters
This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused proactive support. Youll complement existing teams and contribute to a broader uplift in service quality with impact visible to senior leadership.
Take the next step in your Suncorp career apply now and help us deliver better outcomes for our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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