IT Operations Engineer, Application Support
IT Operations Engineer, Application Support
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Job Description
A Career with Point72s Application Support Team
As Point72 reimagines the future of investing our Technology group is constantly improving our companys IT infrastructure positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting discovering new ways to harness the power of open-source solutions and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What youll do
- Lead the build out of the Macro trading application support function to provide technical support to our investment professionals
- Act as a key escalation point for application incident management leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
- Communicate with end-users and senior technology stakeholders throughout incidents
- Provide cross training for the wider Trading Application Support team and ensure that documentation is maintained
- Design and implement robust processes for Macro investment professional application onboarding including initial setup access management and user limits administration
- Implement and regularly review processes procedures and policies and introduce automation to improve team consistency and performance
- Collaborate with users and technology teams to create project plans
- Oversee the day-to-day operations of the team including reporting team metrics related to incident and request handling
Whats required
- 7 years of application support experience within the financial services industry Experience with SQL and other scripting languages
- Experience working with Unix
- Prior experience in a team lead or senior role demonstrating ability to mentor individuals with varying levels of experience
- Experience managing major outage communications and proven ability to resolve client issues
- Ability to deliver incident resolution for clients
- Strong understanding of order management workflows
- Commitment to the highest ethical standards
We take care of our people
We invest in our people their careers their health and their well-being. When you work here we provide:
- Sports card
- Private life insurance
- Private medical and dental care with vision allowance
- Private pension scheme
- Volunteer opportunities
- Support for employee-led affinity groups representing women people of color and the LGBT community
- Business travel accident insurance
- Employee assistance program
- Educational assistance reimbursement
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investor-led culture and committing to our peoples long-term growth. For more information visithttps://
Employment Type
Full Time
Key Skills
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