Senior Network Operations Engineer - Layer 4-7 - Federal

Please Note:  This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors tests and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers including Google Cloud Platform (GCP) Amazon Web Services (AWS) and Microsoft Azure. 

What you get to do in this role:

• Operate and maintain ServiceNows global cloud network infrastructure including backbone routing top-of-rack (TOR) switching VPN services and application delivery controller (ADC) systems. 
• Troubleshoot and resolve network issues including urgent operational events. 
• Participate in 24/7 on-call rotation including weekends as part of the Network Operations Engineering team. 
• Maintain software-defined declarative infrastructure at scale using automation tools such as Ansible GitLab. 
• Perform software upgrades version control and security patching across production systems. 
• Proactively analyze network metrics such as capacity latency and availability to detect and prevent outages. 
• Support network operations in private and hybrid multi-cloud environments (e.g. Azure AWS GCP). 
• Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. 
• Review consult and prepare for planned changes and releases to the production environment. 
• Create and maintain detailed documentation of infrastructure automation and standard operating procedures. 
• Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. 
• Collaborate with peer teams building world-class networking and orchestration solutions. 
• Evaluate adopt and implement new open-source and commercial tools and technologies. 
• Contribute to processes and automation to build a low-touch continuous deployment pipeline with near-zero downtime and high success rates. 
• Drive automation to enable rapid deployment and updates across large-scale environments. 

Qualifications :

To be successful in this role you have:

• 4 years of experiencein network operations infrastructure engineering or a similar role supporting large-scale distributed systems. 
• Strong hands-on experience with load balancers(e.g. F5 NGINX) routing/switching (e.g. Juniper Cisco) and security devices (e.g. Palo Alto Radware) in production environments. 
• Solid understanding of network protocols and services including TCP/IP BGP DNS TLS/mTLS and VPNs. 
• Experience managing hybrid and public cloud environments(AWS GCP Azure) in an operational capacity. 
• Proficient in Linux systems administrationand troubleshooting. 
• Familiarity with container technologies(e.g. Docker Kubernetes) and service mesh architectures. 
• Experience with monitoring observability and alerting tools(e.g. Prometheus Grafana Splunk). 
• Ability to respond to incident resolution including root cause analysis and post-mortems. 
• Proficiency in infrastructure-as-code and automation tools such as Ansible Terraform GitLab CI/CD. 
• Scripting skills in Python Bash or similar languagesfor automation and tooling. 
• Experience with change management processesin high-availability production environments. 
• Excellent problem-solving skills and attention to detail with a bias toward action and automation. 
• Effective communication and collaboration skills including cross-functional team engagement. 
• Willingness to participate in a 24/7 on-call rotation including weekends. 

GCS-23

For positions in this location we offer a base pay of $125300 - $213100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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